Bar Manager

Focus Hotels Management Limited; Londonderry (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

Focus Hotels Management Limited is looking for an energetic and passionate Bar Manager for Kaboodle, a unique entertainment venue. The role involves overseeing daily operations, ensuring outstanding customer service, and leading a dynamic team. Ideal candidates will have at least one year of experience in a similar role and excellent leadership skills.

Benefits

Competitive pay with the opportunity for tips.

Flexible working hours.

Fun, vibrant work environment.

Opportunities for progression.

Staff discounts on food, drinks, and entertainment.

Worldwide discount on IHG hotel rooms.

Qualifications

• Manager in a similar role with 1 year's experience.
• Experience in a busy establishment preferred.
• Excellent customer service skills and standards-driven.

Responsibilities

• Manage the daily operations of Kaboodle.
• Ensure exceptional guest service at all times.
• Develop sales plans to maximize revenue.

Skills

Customer service

Leadership

Organizational skills

Upselling

Job description

Are you energetic, friendly, and passionate about providing excellent customer service? Do you thrive in a fast-paced, dynamic environment? If so, we want you to join our team atKaboodlethe city’s most unique entertainment destination!

As the Bar Manager you will be expected to take complete control and accountability for the day-to-day operation, ensuring the highest level of service is offered to all guests. You will lead our vibrant venue where great drinks and food meets an interactive experience! You will be hands on leading from the front and getting stuck in, we need a Manager who is on the floor making sure the service flows in all areas.

The ideal candidate would possess excellent knowledge of food, cocktails and drinks and be passionate about hospitality. This position requires at least 1 years’ experience within a restaurant or bar environment. Outstanding leadership skills are required along with a clear vision of the level of service that is expected. You will be resourceful, efficient, and have an outstanding eye for detail.

Key Responsibilities:

• Manage the daily operations of Kaboodle.
• To be out and about, managing the day-to-day operation and ensuring exceptional guest service at peak times.
• To plan and ensure Kaboodle is ready for the days business – preparing for the morning meeting and sharing information with the team
• To ensure customer satisfaction throughout Kaboodle and maintaining quality control standards for products & services offered to the customers.
• To manage guest flow and seating arrangements ensuring a seamless guest journey.
• Ensure the control of costs and productivity.
• Keeping the team up to date and ensuring they meet all service and operational standards.

• Handle cash and card payments accurately, along with taking accountability for floats, change orders and all end of day procedures

• Develop sales plan in line with the annual budget, maximising sales through up-selling, using incentives and promotions.
• Ensure prompt resolution of customer complaints and keep a close eye on customer feedback through Trip Advisor and other sites, taking on board feedback and making recommendations for changes.
• To complete a weekly rota ensuring this is cost effective and the right people are in the right places.
• To lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives and all other people management responsibilities.
• To empower the team to be able to handle all guest feedback positive and negative.
• Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas.

What we’re looking for:

• Manager in a similar role with 1 years’ experience
• Background in a busy establishment is preferred – so you will understand how we work and settle in quickly
• Excellent Customer service skills, standards-driven, good organisational skills
• To be able to make decisions in a fast-paced environment and to enjoy it
• To be great at up-selling – anticipating customer needs as well as improving the bottom line
• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
• To be able to communicate to and motivate your team providing day to day leadership and direction
• Availability to work evenings, weekends, and holidays.

What we offer:

• Competitive pay with the opportunity for tips.
• Flexible working hours to suit your schedule.
• A fun, vibrant work environment in a leading entertainment venue.
• Opportunities for progression within the company.
• Staff discounts on food, drinks, and entertainment.
• Worldwide discount on IHG hotel rooms, for you, friends and family

If you’re looking for a role where no two days are the same and you can be part of a team that loves what they do, apply now!