Bar & Floor Lead: Guest Experience Coach

Barcade Llc; Detroit (MI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision options

401(k) participation

Quarterly bonus eligibility

Employee discounts

Job summary

Barcade in Detroit, MI is seeking a Floor Manager to support daily operations, splitting time between bartending and floor supervision. This hourly, non-exempt developmental role requires a strong customer focus and brand-knowledge to ensure top guest experiences.

We value 2+ years of bartending, full-time availability including late nights and weekends, plus TIPS/CBS certification. Barcade offers health benefits, 401(k), and quarterly bonuses for eligible staff.

Qualifications

• 2+ years of bartending experience with lead bartender or assistant manager preferred.
• Full-time availability, including late nights, holidays and weekend shifts.
• Solid knowledge of craft beer styles, service standards, and storage.
• Willingness to learn light game maintenance or repairs (training provided).
• Comfortable working in a fast-paced bar, kitchen, and arcade environment.
• TIPS and CBS certification within 90 days (or already certified).

Responsibilities

• Oversee designated floor shifts focusing on timing, pace, and guest experience.
• Execute bartending shifts to Barcade standards, serving as a behavior model for other bartenders.
• Assist in training new hires; support coaching and provide real-time feedback.
• Ensure front-of-house and guest-facing areas reflect Barcade’s standards of quality and brand identity by performing daily walkthroughs.
• Support the Games Program by testing and maintaining the arcade games on designated floor shifts.

Skills

Bartending

Leadership

Customer service

Education

TIPS and CBS certification

Job description

Barcade in Detroit, MI is seeking a Floor Manager to support daily operations, splitting time between bartending and floor supervision. This hourly, non-exempt developmental role requires a strong customer focus and brand-knowledge to ensure top guest experiences.

We value 2+ years of bartending, full-time availability including late nights and weekends, plus TIPS/CBS certification. Barcade offers health benefits, 401(k), and quarterly bonuses for eligible staff.