Bar and Concessions Manager

Harvarduniversity; Cambridge (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Harvard University seeks a Bar and Concessions Manager for the A.R.T. to lead the food and beverage operation at the Goel Center for Creativity & Performance.

You will supervise hourly staff, coordinate with event teams, and ensure high-quality service for lunch, intermissions, and private events. The role reports to the Director of Event Sales and Rentals and requires working evenings, weekends, and holidays as needed, with a focus on exceptional customer experience and compliance with

Qualifications

• Minimum of 2 years' relevant work experience.
• Supervisory experience or lead role in hospitality/foodservice.
• Budgeting and inventory management.
• Knowledge of Microsoft Office Suite, intermediate Excel skills.
• Strong communication (verbal, written, interpersonal) skills.
• Operational experience with industrial kitchen equipment (dishwasher, oven, ventilation systems).
• Experience with food service applications and computerized menu management systems.

Responsibilities

• Staff management: hire, train, and supervise hourly staff.
• Administrative duties: monitor menu and inventory, ensure cost control, conduct weekly audits, maintain inventory levels.
• Food service duties: ensure quality, sanitation, licenses, and safety compliance.
• Collaborate with directors and teams to plan concessions for events.
• Maintain relationships with external vendors and ensure smooth service during intermissions and private events.

Skills

Staff Management

Supervisory experience

Communication skills

Budgeting

Inventory management

Operational awareness

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

Job description

Under Terrie and Bradley Bloom Artistic Director Diane Paulus and Managing Director Anna Fitzloff, the A.R.T. is poised to undertake a transformative opportunity to serve its mission to expand the boundaries of theater with its move to new state-of-the-art Goel Center for Creativity & Performance. The Goel Center, with a bar and kitchen situated at the core of its expansive lobby area, will provide an unprecedented opportunity to expand season and private event programming. The Bar and Concessions Manager will facilitate the creation of an open, welcoming, and high-quality café offering, whether for a midday lunch, at intermission of a musical, or at a private event.
Reporting to the Director of Event Sales and Rentals, the Bar and Concessions Manager will lead the food and beverage operation at the American Repertory Theater, supervising hourly staff and serving as a key contact point for patrons.

Key Responsibilities:

• Staff Management
• Hire and train staff in bar, kitchen, and event support roles
• Lead training and development, workflow and performance management, and the promotion of an innovative work environment
• Foster a culture of community, trust, respect, professionalism, and accountability
• Assign and direct the work of a team of hourly and temporary staff to ensure the delivery of excellent service; address staff performance and recommend/deliver corrective actions as needed

Administrative Duties

• Assist with monitoring menu and inventory management systems, including, but not limited to, ensuring cost control and mitigation of loss prevention; completion of weekly inventory audits; maintenance of appropriate inventory levels based on menu needs, etc.
• Ensure equipment, front-of-house, and back-of-house spaces are operational and clean
• Design and execute opening and closing procedures
• Partner with the Director of Event Sales and Rentals in supporting the food and beverage needs of private events in both planning and execution
• Work with the Patron Services, Artistic, and Producing teams to plan concessions and bar services, including for intermission and pre- and post-show, but limited to show schedules
• Foster and maintain relationships with external vendors supporting the food and beverage operations at theatrical and private events

Food Service Duties

• Ensure high standards are consistently met with regard to quality assurance related to food, sanitation, equipment, facility maintenance and management, and safety
• Ensure compliance with University policies and procedures and applicable legal rules and regulations
• Maintain TIPS training and food-related training for all staff working in the bar and concessions
• Maintain liquor license and food sales licenses for the institution

Working Conditions

• Subject to wet floors, temperature extremes, and excessive noise
• Standing and walking for significant amounts of time is necessary

Physical Requirements

• Position frequently involves long hours and widely diverse duties
• Must be able to lift (approximately 20 to 30 pounds), bend, stoop and perform other physical exertion
• Ability to stand for extended periods of time
• Must be able to lift, bend, stoop and perform regular walking and standing
• Subject to wet floors, temperature extremes, and excessive noise

Basic Qualifications

• Minimum of 2 years' relevant work experience

Additional Qualifications and Skills

• Supervisory experience
• Budgeting and inventory management
• Knowledge of Microsoft Office Suite, intermediate Excel skills
• Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency
• Operational experience with industrial kitchen equipment (dishwasher, oven, ventilation systems, etc.)
• Operational experience with food service applications and computerized menu management systems

Interview Process

• Our interview process may include both virtual interviews via Zoom and in-person interviews. Selected finalists may be asked to participate in an in-person interview.

Standard Hours/Schedule

• This role requires the ability to work evenings, weekends, and holidays as needed

Visa Sponsorship

• Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening

• Harvard University requires pre-employment reference and background screenings (Identity)

Other Information

• This position will have a 3-month orientation and review period.

Work Format Details

• This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

• This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

• Harvard offers a comprehensive benefits package that is design