Banquets Server - HRC Orlando

Hard Rock Hotel & Casino Ottawa; Orlando (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a friendly banquet server to provide attentive, professional service for events, banquets, and private functions.

You will set up, service, and breakdown events, coordinate with kitchen and staff, follow safety standards, and uphold the Hard Rock values while creating memorable guest experiences. Previous banquet server or bartender experience is preferred, and you must be 19+ years old with the ability to lift up to 25 pounds.

Qualifications

• Must be at least 19 years old
• Ability to lift up to 25 pounds
• Stand/walk for long periods (8+ hours)
• Maintain a neat appearance and follow uniform guidelines
• Practice safety & sanitation standards
• Team-oriented with a positive attitude
• Align with Hard Rock's values and mission

Responsibilities

• Read and follow the BEO (banquet event order)
• Set up of private events per Banquet Manager/Captain instructions
• Follow banquet standards to maintain guest service levels
• Breakdown areas and store equipment properly
• Follow all policies of Banquet Department and Hard Rock organization
• Work as a team with servers and staff
• Deliver memorable experiences beyond guests' expectations
• Perform any other duties assigned by Banquet Manager/Captain

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Job Objective

• To provide for the best possible handling of the guest’s needs by serving them in an efficient, professional and hospitable manner
• To provide that service by working in cooperation with the kitchen, roadies, hosts and all other employees
• To work with management to ensure the success of each event
• To work within the Hard Rock Café Mission and Values

Responsibilities

• Read and follow the BEO
• Set up of private events based upon the instructions of the Banquet Manager/Captain
• Follow all banquet standards in maintaining our high level of guest service
• Breakdown of all areas and proper storage of all banquet equipment
• Understand and follow through with all policies and procedures of the Banquet Department and the Hard Rock Organization
• Work as a team with all other servers and staff
• Be at your very best at all times and create an experience for our guests that is memorable and beyond their expectations
• Any other and all duties assigned by the Banquet Manager/Captain

Job Requirements Include:

• Must be at least 19 years old
• Performing duties which require bending & reaching
• Able to lift up to 25-pounds
• Standing or walking on the floor for up to 8+ hours
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests and co-workers – never allowing personal life or outside influences to dictate attitude
• Maintaining HRC’s 5 core Values and Mission Statement

Qualifications

• Prior experience as a banquet server and/or bartender
• Versed in banquet table service
• Available to work a wide variety of shifts and schedules