Bartender - HRC Orlando

Hard Rock Cafe; Orlando (FL); On-site; USD 16,531 - 34,440; Full time

Job summary

Hard Rock Cafe is seeking a bartender to deliver high-energy guest experiences at the bar. You will mix drinks to spec, ensure responsible service, and handle payments while maintaining product knowledge and a friendly attitude.

Responsibilities include stocking, sanitation, opening/closing duties, upselling, and delivering memorable service that aligns with Hard Rock values.

Qualifications

• High School diploma or GED equivalent.
• 2+ years of high-volume bartending experience.
• Some states require food safety certification before serving food or alcohol.

Responsibilities

• Make drinks to spec recipe.
• Demonstrate responsible alcohol service.
• Serve food.
• Handle cash & other forms of payment.
• Make proficient sales transactions using a POS system.
• Check IDs for guests who appear under 30.
• Maintain cash drawer balances.
• Direct guests to areas/restrooms.
• Demonstrate product knowledge.
• Suggestive selling.
• Maintain a clean and organized bar area.
• Maintain proper product pars through bar pulls & inventories.
• Stock liquor, beer, wine and glassware.
• Label, date, cover and refrigerate prepped items.
• Sanitize equipment, utensils, and glassware.
• Perform opening, closing & side duties.
• Answer questions politely.
• Create memorable experiences.
• Entertain guests to create “Raving fans”.

Skills

High-volume bartending

Customer service

Calm under pressure

Cash handling

Upselling

Education

High School diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

Job Description

The Bartender is the stepping stone… the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision‑maker, memorabilia curator and musician (at heart).

• Making drinks to spec recipe.
• Demonstrating responsible alcohol service.
• Serving food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point‑of‑sale system.
• Properly checking I.D.s – for guests who appear to be under 30 years old.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Maintaining a clean and organized bar area.
• Maintaining proper product pars – through bar pulls & inventories.
• Stocking liquor, beer, wine and glassware throughout the shift.
• Properly labeling, dating, covering and refrigerating prepped items for the bar.
• Maintaining a proper 3‑compartment sink – properly sanitizing equipment, utensils, and glassware.
• Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc.
• Answering questions – accurately and politely.
• Creating memorable experiences.
• Entertaining guests to create “Raving fans”.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Experience, Education, Certification

• High School diploma or GED equivalent.
• 2 plus years of high volume bartending experience is required.
• In some U.S. States, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).

Skills

• Remaining calm in a hectic, fast‑paced atmosphere.
• Demonstrating a high level of organization, attention‑to‑detail and a sense‑of‑urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Physical Demands

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand‑eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Additional Requirements

• In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
• Follows all food safety & sanitation procedures.
• Practicing all general safety standards.
• Performing duties which require bending & reaching.
• Maintaining a well‑groomed appearance ('having a plan').
• Following all uniform guidelines.
• Practicing all safety & sanitation standards.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.

© 2023 Hard Rock International. All rights reserved. Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. The minimum requirements for all positions are full‑time, permanent work from the company’s US headquarters.