Banquets Manager

Hyatt Hotels Corporation; Kansas City (MO); Vor Ort; USD 85.000 - 115.000; Vollzeit

Zusammenfassung

Hyatt Hotels Corporation is seeking a Banquets Manager to lead the planning and execution of all banquet operations at a flagship property, working closely with clients, culinary, and hotel teams to deliver seamless, personalized experiences from planning through completion.

The role requires leading and developing the banquet team, coordinating event timelines, room setups, service flow, and resources, ensuring safety and standards are met, and maintaining cross-department communication to

Qualifikationen

• Bachelor’s degree or diploma in Hospitality Management, Restaurant Management, or a related field.
• Minimum 5 years of experience in banquets, preferably in a Michelin-starred or Michelin-recognized restaurant or five-star hotel.
• Proven experience leading high-performing teams in a sophisticated, detail-oriented service environment and coordinating events from start to finish.
• Strong knowledge of event setups, service orders, timelines, and health and safety standards
• Ability to manage budgets, costs, and unforeseen situations
• Exceptional leadership, communication, organizational, problem-solving and negotiation skills with clients and vendors.
• Fluent Spanish and English; additional languages are an advantage.
• Impeccable personal presentation, discretion, cultural awareness, and attention to detail.
• Availability to work evenings, weekends, and holidays.

Aufgaben

• Oversee planning and execution of all banquet operations, ensuring each event reflects Hyatt standards of refined service and attention to detail.
• Lead, train, and motivate the banquet team; coordinate timelines, room setups, service flow, and resource allocation.
• Monitor quality throughout each event; anticipate guest and client needs and handle special requests with discretion.
• Maintain clear communication across departments and ensure compliance with hotel procedures, food safety, and workplace standards.
• Review guest feedback and operational results to strengthen service quality and team performance.

Kenntnisse

Leadership

Communication

Organizational skills

Problem-solving

Negotiation

Budget management

Bilingual (Spanish/English)

Attention to detail

Ausbildung

Bachelor’s degree or diploma in Hospitality Management or related field

Jobbeschreibung

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

Join us for an extraordinary opportunity to shape the opening of Park Hyatt Mexico City Polanco, located in the heart of Polanco overlooking Chapultepec Park, where timeless luxury meets contemporary elegance in one of the world’s most vibrant and dynamic destinations.

The Banquets Manager will oversee the planning and execution of all banquet operations, ensuring each event reflects the hotel’s standards of refined service and attention to detail. Partners closely with clients, culinary, and hotel teams to understand event requirements and deliver seamless, personalized experiences from initial planning through completion.

The Banquets Manager leads, trains, and motivates the banquet team; coordinates event timelines, room setups, service flow, and resource allocation; and monitors quality throughout each event. Anticipates guest and client needs, handles special requests with discretion, and resolves service challenges promptly. Maintains clear communication across departments and ensures compliance with hotel procedures, food safety, and workplace standards. Reviews guest feedback and operational results to strengthen service quality and team performance.

Grounded in our Purpose to Care for People so they can be their Best, the Banquets Manager will bring this Purpose to life through meaningful connections with guests and colleagues and through the consistent delivery of the thoughtful, personalized experiences that define Park Hyatt.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Restaurant Management, or a related field.
• Minimum 5 years of experience in banquets, preferably in a Michelin-starred or Michelin-recognized restaurant or five-star hotel.
• Proven experience leading high-performing teams in a sophisticated, detail-oriented service environment and coordinating events from start to finish.
• Strong knowledge of event setups, service orders, timelines, and health and safety standards
• Ability to manage budgets, costs, and unforeseen situations
• Exceptional leadership, communication, organizational, problem-solving and negotiation skills with clients and vendors.
• Fluent Spanish and English; additional languages are an advantage.
• Impeccable personal presentation, discretion, cultural awareness, and attention to detail.
• Availability to work evenings, weekends, and holidays.

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