Banquet Server

TPG Hotels and Resorts; Providence (RI); On-site; USD 19,000 - 29,000; Full time

Job summary

TPG Hotels and Resorts in Providence is seeking a courteous Banquet Server to support event service at our property. You will attend pre-function meetings, learn menu details and explain ingredients, and set up functions according to the Banquet Event Order with proper linens, silverware and centerpieces.

You will greet guests, assist in all aspects of service, monitor alcohol policies, keep areas clean and conduct necessary sidework.

Responsibilities

• Attend pre-function meeting to learn function particulars including guest and hotel expectations.
• Know the menu for each function served and be able to explain major ingredients and preparation methods for each item to be served.
• Set up function according to Banquet Event Order (BEO) including draping tables, setting silverware, folding napkins, preparing drinks and setting centerpieces. Ensure cleanliness of linen, silverware, and glassware.
• Set tables correctly and uniformly. Set professional, creative, functional, clean buffets.
• Greet and serve guests following policies and procedures.
• Assisting in all aspects of service.
• Immediately notify management of incidents involving possible excessive alcohol consumption or an impaired condition.
• Follow check and payment policies and procedures when serving a-la-carte and beverage orders
• Use proper in-room clearing and aisle tray break-down.
• Keep station neat and clean while serving guests.
• Break-down buffet or other special food service tables/equipment.
• Complete assigned sidework and related cleaning duties.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
• Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
• Comply with policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager / supervisor before leaving work area for any reason.
• Perform Special Projects And Other Responsibilities As Assigned.
• Participate in task forces and committees as requested.
• Any other duties / tasks as requested by management.

Job description

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Attend pre-function meeting to learn function particulars including guest and hotel expectations.
• Know the menu for each function served and be able to explain major ingredients and preparation methods for each item to be served.
• Set up function according to Banquet Event Order (BEO) including draping tables, setting silverware, folding napkins, preparing drinks and setting centerpieces. Ensure cleanliness of linen, silverware, and glassware.
• Set tables correctly and uniformly. Set professional, creative, functional, clean buffets.
• Greet and serve guests following policies and procedures.
• Assisting in all aspects of service.
• Immediately notify management of incidents involving possible excessive alcohol consumption or an impaired condition.
• Follow check and payment policies and procedures when serving a-la-carte and beverage orders
• Use proper in-room clearing and aisle tray break-down.
• Keep station neat and clean while serving guests.
• Break-down buffet or other special food service tables/equipment.
• Complete assigned sidework and related cleaning duties.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
• Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
• Comply with policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager / supervisor before leaving work area for any reason.
• Perform Special Projects And Other Responsibilities As Assigned.
• Participate in task forces and committees as requested.
• Any other duties / tasks as requested by management.