Banquets - Bartender @ Meritage Resort

TMR Operations, LLC; Napa (CA); On-site; USD 19,000 - 27,000; Full time

Job summary

Pacific Hospitality Group is seeking an experienced bartender to prepare and serve beverages for servers and guests in a fast, friendly, and professional manner at our resort/hotel. You will follow standard recipes for cocktails and specialty drinks, maintaining a high standard of service.

Two years of bartending experience is preferred, with strong knowledge of wine, beer, liquors and drink preparation. You will handle POS and payment procedures, follow PPE and safety guidelines, and work

Qualifications

• Two years bartending experience, preferably in a hotel/resort environment.
• Strong knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette.
• Extensive knowledge of wine, beer, liquors, waters and drink preparation.
• Strong communication and interpersonal skills and ability to read/interpret safety rules and procedures.

Responsibilities

• Prepares drinks for guests and servers following standard recipes and portion control.
• Provides guests a fun, high-energy environment with a memorable dining experience.
• Maintains bar setup and stocks liquor, beer, wine, juices, garnishments and glassware.
• Opens and closes bar according to SOPs; describes wines and spirits and makes recommendations.

Skills

Bartending experience

Guest relations

Food & beverage knowledge

Wine knowledge

Strong communication

Tools

POS systems

Telephone systems

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

The hourly rate for this opportunity is $16.90 an hour.

Position Summary: Prepares and services beverages for servers and guests in a speedy, efficient, friendly, and professional manner by following standard recipes for traditional cocktails and specialty drinks.

Duties & Responsibilities

Primary Responsibilities/Essential Functions:

• Prepares drinks for the guests and servers following standard recipes for cocktails and specialty drinks and practicing prudent portion control.
• Provides guests a fun and high-energy environment with the best possible dining experience, while maintaining a professional distance.
• Upholds high service standards of resort/hotel.
• Maintains proper and adequate set-up of the bar on a daily basis including requisitioning and stocking liquor, beer, wine, juices, soft drinks, garnishments, condiments and glassware.
• Opens and closes bar according to standard operating procedures.
• Describes wines, beers and spirits served and make recommendations as requested.
• Upsells food and beverage items to maximize profitability.
• Works with guests to accommodate special requests and dietary needs.
• Handles cash, charge, room and credit card transactions accurately and in accordance with company policies and procedures.
• Balances the bank at end of each shift and calculates tip outs.
• Follows all standard food handling, sanitation, TIPS and health department guidelines.
• Must wear non-slip, oil-resistant shoes.
• Follows all safety policies and procedures.
• Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations.
• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
• Team members will be trained in the proper use and care of assigned PPE if applicable.
• The hotel provides the required PPE.
• Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager.
• Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Other Responsibilities/Supportive Functions:

• Maintains the cleanliness of the bar area by disposing of all waste, clearing and cleaning all glassware, and wiping down bar.
• Ensures that minors and intoxicated persons are not served alcoholic beverages.
• Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
• Provides opening and closing inventory of spirits.
• Fills out requisitions and all necessary paperwork throughout each shift.
• Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management.
• Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Qualifications (relevant experience, education and training):

• Two years bartending experience, preferably in a hotel/resort environment.
• Possess a strong knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette.
• Maintains extensive knowledge of all menu and bar items.
• Must have extensive knowledge of wine, beer, liquors, waters and drink preparation.
• Requires ability to serve needs of guests through verbal face-to-face interactions.
• Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
• Must demonstrate positive attitude and professional demeanor.
• Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Completes required training as scheduled.
• Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Requires ability to learn and use telephone and POS computer systems used at the hotel.
• Strong attention to detail and the ability to handle multiple tasks.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.
• Work schedules will include working on holidays, weekends and alternate shifts.
• Must be at least 21 years of age to serve alcoholic beverages.
• Must complete TIPS® (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment.
• Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.
• Must know all applicable health standards.
• Knowledge of federal, state and local laws, ordinances and regulations and company policy regarding serving alcohol to minors and intoxicated patrons.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another. If you're ready to grow with a team that values fulfillment and humility, start your journey with us - discover the opportunities waiting for you at Pacific Hospitality Group.