Banquets Administrative Assistant

Kalahari-Resorts-; Woodford (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Career growth opportunities with promo

401(k) matching

Health, dental, and vision coverage

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions is seeking a Banquets Administrative Assistant to be the first contact for Banquets associates, clients, and internal partners; supporting daily administrative operations; coordinating event documentation; and assisting with scheduling and payroll support.

As part of our team, you’ll ensure event spaces are arranged according to specifications and contribute to delivering extraordinary guest experiences while embodying our Lead with Love promise in a fast-paced

Qualifications

• Experience in hospitality or administrative support is helpful but not required.
• Strong written and verbal communication skills.
• Able to stay organized in a fast-paced environment.

Responsibilities

• Respond to inquiries for the Banquets department via calls, emails, and radio and route messages.
• Prepare and maintain event files (BEOs, resumes, diagrams, timelines, menus, service notes).
• Support event planning tasks (room setup details, linens, equipment, signage, special arrangements).
• Assist with staff scheduling, track availability, post schedules, and document attendance.
• Assist with post-event documentation (consumption sheets, checklists, incident notes, lost-and-found routing, billing support).
• Perform other duties as requested by management.

Skills

Hospitality knowledge

Administrative support

Communication

Organization

Job description

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort . As a family-owned company, our Promise is simple: Lead with Love . This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking a Banquets Administrative Assistant . In this role, you will be responsible for serving as the first point of contact for Banquets associates, clients, and internal partners; supporting daily administrative operations; coordinating event documentation; assisting with scheduling and payroll support.

As part of our team, you’ll embody our Promise to Lead with Love —guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll ensure event spaces are perfectly arranged according to specifications, creating a welcoming and seamless environment for our guests. Your attention to detail and efficiency will directly enhance both guest satisfaction and the overall success of events.

Pay Rate: $18 - $23 per hour

Key Responsibilities

• Respond to all incoming calls, emails, and radio communications for the Banquets department, and route messages to the appropriate recipients .
• Prepare, organize, and maintain event files, including Banquet Event Orders (BEOs), resumes, food labels, diagrams, timelines, menus, and service notes. Ensure version control and timely distribution of these documents.
• Support Banquet Manage ment with event planning tasks, including room set-up details, linen and equipment needs, signage requests, and special arrangements.
• Assist with staff scheduling by tracking availability, posting schedules, communicating changes, and maintaining call-out and attendance documentation in accordance with policy.
• Assist with post-event documentation, including consumption sheets, checklists, incident notes, lost-and-found routing, and billing support documentation, as requested.
• Perform other duties as requested by management.

What We’re Looking For

• Prior experience in hospitality, banquets, or administrative support is helpful but not required .
• Must be able to communicate professionally, both in writing and verbally, and prioritize needs in a fast-paced environment.
• Ability to maintain an organized office and perform tasks such as typing, filing, using a computer, communicating by telephone and email, and operating basic office equipment.
• Work hours vary based on business needs and may include evenings, weekends, and holidays.
• Bilingual skills are preferred but not required .

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765