Banquet Supervisor

The Abbey Resort; Fontana-on-Geneva Lake (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

The Abbey Resort in Fontana-on-Geneva Lake, WI is seeking a Banquets Supervisor to assist the Banquet Manager with daily events and conference services. You will supervise banquet operations, including food and beverage service, AV setup, and room readiness, ensuring a smooth, memorable guest experience.

Ideal candidates have hospitality experience, strong organizational skills, and a calm, problem-solving attitude to lead teams, coordinate seating and service, and adapt to last-minute changes

Qualifications

• High school diploma or equivalent required.
• 1–3 years of hotel experience.
• Ability to make quick decisions in high-stress situations.
• Exceptional organizational and detail-oriented skills for multiple events.
• Excellent customer service skills.

Responsibilities

• Ensure cleanliness and atmosphere of banquet spaces.
• Supervise cleaning of banquet rooms and offices.
• Maintain doors, mirrors, woodwork, stairs and rails.
• Break down banquet room setups.
• Handle special and last-minute setups.
• Perform other duties as assigned by Banquet Manager.

Skills

Customer service

Decision making

Organizational skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

JOB SUMMARY:

As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.

BASIC FUNCTION:

The Supervisor is responsible for assisting the Manager in the set-up of banquet rooms for daily events, including audio-visual equipment. The Banquets Supervisor will supervise the overall operation for the Conference Center and its activities which include Banquet Food Service, Beverage Service, Conference Business Center, Conference Service Set-Up, and the Audio-Visual department. Must be able to lead, problem solve and have a positive attitude that reflects well on who we are.

QUALIFICATIONS:

EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school diploma or equivalent
• One to three years previous hotel experience
• Ability to make quick decisions in high stress situations
• Exceptional organizational skills and detail-oriented approach to handle multiple events simultaneously, ensuring all aspects of the banquet, from seating arrangements to food service, run smoothly
• Excellent customer service skills

ESSENTIAL FUNCTIONS:

• Ensure physical atmosphere and cleanliness of restaurant including tables and side stations.
• Supervises the thorough cleaning of banquet rooms and second floor banquet offices.
• Supervises the maintenance of doors, mirrors, woodwork, stairs and rails in all banquet rooms.
• Breaks down banquet room set-ups.
• Makes special and sometimes, last‑minute set ups.
• Performs other related duties as assigned by the Banquet Manager.

MARGINAL FUNCTIONS:

• Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
• Cover all duties of Manager in that person’s absence.
• Assist Manager with hiring and training of all staff.
• Scheduling of staff according to occupancy level and forecasting.

ENVIRONMENT:

Indoor and outdoor environments, working for as long as a function last. Indoors, dimly lit, carpeted, climate-controlled environment. Hard kitchen floors with occasional slippery or greasy areas. Handling hot china and silver. Outdoors, cement surfaces, with exposure to outdoor climate and elements.

We are an Equal Opportunity Employer

M/F/D/V