Banquet Setup Specialist — Guest Service & Event Prep

Plazahotelelpaso; Houston (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in Houston is seeking a Banquet House Attendant to set up and service banquet spaces in alignment with guest expectations and sustainability standards.

The role involves moving heavy items, maintaining room cleanliness, and assisting guests with service changes. Prior banquet setup or customer service experience is preferred, and safety protocols must be followed at all times.

Qualifications

• High School diploma or equivalent preferred.
• Previous banquet set up or customer service experience preferred.

Responsibilities

• Set up meeting rooms according to banquet event orders and documents to meet guest expectations.
• Transport heavy items safely from storage to meeting rooms using proper equipment.
• Break down meeting rooms and return items to storage neatly.
• Maintain cleaning schedule of meeting rooms and ballrooms to keep spaces presentable.
• Respond to guest requests for service changes and assist with information on hotel areas.
• Handle guest complaints personally or escalate to supervisor if needed.
• Follow MSDS and OSHA safety standards and wear protective equipment.
• Perform other duties as requested by management.

Skills

Customer service

Education

High School diploma or equivalent

Job description

HHM Hotels in Houston is seeking a Banquet House Attendant to set up and service banquet spaces in alignment with guest expectations and sustainability standards.

The role involves moving heavy items, maintaining room cleanliness, and assisting guests with service changes. Prior banquet setup or customer service experience is preferred, and safety protocols must be followed at all times.