Banquet Set Up Supervisor - Hilton Norfolk The Main

Gold Key PHR; Norfolk (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Gold Key PHR is seeking a Banquet Set Up Supervisor to lead the setup teams for banquets and conventions. You will supervise staff, coordinate room layouts, and ensure adherence to hotel standards while preparing facilities for events.

You will collaborate with Catering Sales and Convention Services, assign duties, train workers, and maintain clear communications with Meeting Planners to deliver 100% guest satisfaction.

Qualifications

• Three years banquet operational experience or an equivalent level of education.
• At least 2 years of progressive experience in a hotel or related field.
• 1-3 years supervisory responsibility preferred.

Responsibilities

• Assist in the management of set up aspects of the Banquet Department functions, in accordance with Hotel standards
• Assign duties and instruct workers in collection, assembly, and arrangement of articles for convention or banquet hall and conference rooms
• Inspect facilities for completeness of arrangements and instructs personnel to correct errors
• Prepare daily work assignments roster and maintains work performance records
• Direct, implement and maintains a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction
• Coach employees how to resolve and de-escalate conflict
• Work in conjunction with Catering Sales and Convention Services
• Maintain written and verbal communications with Meeting Planners and Groups
• Follow/enforce company policies and procedures share ideas to promote business; reduce employee turnover; and meet budgeted productivity
• Provide overall direction, coordination, and ongoing evaluation of operations
• Communicate with Stewards to insure smooth operation
• Perform cleaning duties for banquets and conventions
• Perform other related duties as required

Skills

Meeting room setup knowledge

Written communication

Verbal communication

Time management

Organizational skills

Sales ability

Tools

Microsoft Office

Job description

Overview

The Banquet Set Up Supervisor, supervises and coordinates the activities of personnel engaged in preparing the establishment's facilities for banquets and conventions.

Responsibilities

Responsible for assisting in the management of set up aspects of the Banquet Department functions, in accordance with Hotel standards

Responsible for assigning duties and instructing workers in collection, assembly, and arrangement of articles for convention or banquet hall and conference rooms

Inspect facilities for completeness of arrangements and instructs personnel to correct errors

Prepare daily work assignments roster and maintains work performance records

Direct, implement and maintains a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction

Coach employees how to resolve and de-escalate conflict

Work in conjunction with Catering Sales and Convention Services

Maintain written and verbal communications with Meeting Planners and Groups

Follow/enforce company policies and procedures share ideas to promote business; reduce employee turnover; and meet budgeted productivity

Provide overall direction, coordination, and ongoing evaluation of operations

Communicate with Stewards to insure smooth operation

Perform cleaning duties for banquets and conventions

Perform other related duties as required

Qualifications

TypeQualificationExperienceThree years banquet operational experience OR an equivalent level of educationSkillProficient in Microsoft OfficeExperienceAt least 2 years of progressive experience in a hotel or a related fieldExperience1-3 years supervisory responsibility preferredSkillStrong knowledge of Meeting room set up standards, and different set up typesExperienceExperience setting up numerous banquet rooms consecutivelyExperienceExperience ordering supplies, lines, uniforms, etcSkillClear, concise written and verbal communication skillsSkillAbility to sell concepts and ideas to management, peers, and employeesSkillExcellent time management and organizational skills