Banquet Set-Up Lead — Premier Event Experiences

The Crescent Hotels Group; Williamsburg (VA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Job summary

Colonial Williamsburg Foundation is seeking a Lead Banquet Coordinator to assist in leading the Conference Center Banquet Housecleaner staff and ensure the high standards of presentation and service for onsite and offsite events.

The role emphasizes supervising staff, coordinating setup, monitoring quality, and controlling payroll and expenses while collaborating with conference services, chefs, and clients to deliver exceptional guest experiences within budget guidelines.

Qualifications

• High school diploma or equivalent.
• 5 years of experience with setting up events, hospitality operations, and/or food beverage services.
• Basic computer skills to include Microsoft Office (Word, Excel, Outlook).
• Must possess a valid Commonwealth of Virginia driver’s license and have an acceptable driving record based on The Colonial Williamsburg Foundation’s criteria.

Responsibilities

• Leads the activities of the Conference Center Banquet Housecleaner Staff to ensure work assignments are being completed in a timely and efficient manner to given standards and customer expectations.
• Transports banquet, catering and conference items to locations as requested. Leads team to ensure items are properly set up and taken down.
• Monitors the quality of service provided during functions and takes the initiative to resolve any issues or complaints; ensures management is aware of any problems or issues.
• Regularly reviews and evaluates the Meeting Scope and other reports to determine the degree of customer satisfaction; takes action to correct identified deficiencies.
• Prepares or reviews schedules adhering to staffing and budgetary guidelines.
• Monitors payroll costs and department expenses while processing sales revenue potential (room rental, risers, phone charges, etc.).
• Arranges for repair of facilities and equipment with CWC-HG maintenance, Lodge Housekeeping, or outside contractors.
• Ensures supplies and equipment are adequate to complete daily assignments. Arranges for supplemental equipment if required.
• Works with conference services, chefs, clients and banquet department to design and implement event set up.
• Identifies benchmark standards, implements appropriate standards and administers department policy.
• Attends regular daily and weekly meetings with conference services, banquet, housekeeping and maintenance departments.
• Meets with conference clients at pre-conference meetings and monitors on-site set-ups to ensure client satisfaction is met and maintained.
• Inspects conference room set-ups daily to ensure standards have been met.
• Performs other related duties as assigned.

Skills

Interpersonal skills

Public contact skills

Budgeting

Guest service

Team leadership

Mathematical ability

Education

High school diploma or equivalent

Tools

Microsoft Office

Opera PMS

Job description

Colonial Williamsburg Foundation is seeking a Lead Banquet Coordinator to assist in leading the Conference Center Banquet Housecleaner staff and ensure the high standards of presentation and service for onsite and offsite events.

The role emphasizes supervising staff, coordinating setup, monitoring quality, and controlling payroll and expenses while collaborating with conference services, chefs, and clients to deliver exceptional guest experiences within budget guidelines.