Banquets Set-Up Lead

The Crescent Hotels Group; Williamsburg (VA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Job summary

Colonial Williamsburg Foundation is seeking a Lead Banquet Coordinator to assist in leading the Conference Center Banquet Housecleaner staff and ensure the high standards of presentation and service for onsite and offsite events.

The role emphasizes supervising staff, coordinating setup, monitoring quality, and controlling payroll and expenses while collaborating with conference services, chefs, and clients to deliver exceptional guest experiences within budget guidelines.

Qualifications

• High school diploma or equivalent.
• 5 years of experience with setting up events, hospitality operations, and/or food beverage services.
• Basic computer skills to include Microsoft Office (Word, Excel, Outlook).
• Must possess a valid Commonwealth of Virginia driver’s license and have an acceptable driving record based on The Colonial Williamsburg Foundation’s criteria.

Responsibilities

• Leads the activities of the Conference Center Banquet Housecleaner Staff to ensure work assignments are being completed in a timely and efficient manner to given standards and customer expectations.
• Transports banquet, catering and conference items to locations as requested. Leads team to ensure items are properly set up and taken down.
• Monitors the quality of service provided during functions and takes the initiative to resolve any issues or complaints; ensures management is aware of any problems or issues.
• Regularly reviews and evaluates the Meeting Scope and other reports to determine the degree of customer satisfaction; takes action to correct identified deficiencies.
• Prepares or reviews schedules adhering to staffing and budgetary guidelines.
• Monitors payroll costs and department expenses while processing sales revenue potential (room rental, risers, phone charges, etc.).
• Arranges for repair of facilities and equipment with CWC-HG maintenance, Lodge Housekeeping, or outside contractors.
• Ensures supplies and equipment are adequate to complete daily assignments. Arranges for supplemental equipment if required.
• Works with conference services, chefs, clients and banquet department to design and implement event set up.
• Identifies benchmark standards, implements appropriate standards and administers department policy.
• Attends regular daily and weekly meetings with conference services, banquet, housekeeping and maintenance departments.
• Meets with conference clients at pre-conference meetings and monitors on-site set-ups to ensure client satisfaction is met and maintained.
• Inspects conference room set-ups daily to ensure standards have been met.
• Performs other related duties as assigned.

Skills

Interpersonal skills

Public contact skills

Budgeting

Guest service

Team leadership

Mathematical ability

Education

High school diploma or equivalent

Tools

Microsoft Office

Opera PMS

Job description

Description

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world-class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

About the Position

The Lead Banquet Coordinator assists in leading the Banquet Housecleaner Department to ensure the continual cleanliness and attractive presentation of the Conference Center (Inside and Outside), and to ensure that quality standards established for the facilities are maintained, implemented and consistently delivered for all conference related functions on and offsite.

Main Duties

• Leads the activities of the Conference Center Banquet Housecleaner Staff to ensure work assignments are being completed in a timely and efficient manner to given standards and customer expectations.
• Transports banquet, catering and conference items to locations as requested. Leads team to ensure items are properly set up and taken down.
• Monitors the quality of service provided during functions and takes the initiative to resolve any issues or complaints; ensures management is aware of any problems or issues.
• Regularly reviews and evaluates the Meeting Scope and other reports to determine the degree of customer satisfaction; takes action to correct identified deficiencies.
• Prepares or reviews schedules adhering to staffing and budgetary guidelines.
• Monitors payroll costs and department expenses while processing sales revenue potential (room rental, risers, phone charges, etc.).
• Arranges for repair of facilities and equipment with CWC-HG maintenance, Lodge Housekeeping, or outside contractors.
• Ensures supplies and equipment are adequate to complete daily assignments. Arranges for supplemental equipment if required.
• Works with conference services, chefs, clients and banquet department to design and implement event set up.
• Identifies benchmark standards, implements appropriate standards and administers department policy.
• Attends regular daily and weekly meetings with conference services, banquet, housekeeping and maintenance departments.
• Meets with conference clients at pre-conference meetings and monitors on-site set-ups to ensure client satisfaction is met and maintained.
• Inspects conference room set-ups daily to ensure standards have been met.
• Performs other related duties as assigned.

This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act (FLSA). This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.

Required Education and Experience

• High school diploma or equivalent.
• 5 years of experience with setting up events, hospitality operations, and/or food beverage services.
• Basic computer skills to include Microsoft Office (Word, Excel, Outlook).
• Must possess a valid Commonwealth of Virginia driver’s license and have an acceptable driving record based on The Colonial Williamsburg Foundation’s criteria.

Driving Requirements

• Must be able to provide a 5-year Motor Vehicle Record prior to employment.
• Must be at least 21 years of age.
• May not have more than 1 moving violation or at fault accident within 12 months.
• May not have more than 2 moving violations or at fault accidents within 36 months.
• May not have any serious motor vehicle violations including but not limited to excessive speeding, reckless driving, DUI/DWI, suspended or revoked license, etc.

Preferred Qualifications

• Sevents or locations.
• 7 years of experience with setting up events, hospitality operations, and/or food beverage services.
• Previous experience with industry Point of Sale and Hotel Date Input Systems (Opera).
• Previous experience as a banquet housecleaner or lead banquet housecleaner.

Key Skills / Competencies

• In depth knowledge of various types of banquet room set ups (Conference, Classroom, Theater).
• General knowledge of conference center operations.
• Must possess outstanding interpersonal and public contact skills.
• Must have basic mathematical abilities to perform and process banquet checks.
• Ability to lead and train banquet housecleaner employees.
• Ability to analyze expenses and manage to budgetary guidelines.
• Must ensure outstanding guest service and experience in stressful situations.

Compensation Disclaimer

The compensation listed below for this position represents the anticipated hiring range and is provided in accordance with Virginia pay transparency requirements. Actual compensation will be determined based on factors such as the selected candidate’s skills, qualifications, experience, education, certifications, internal equity, and the specific requirements of the role.

Range: $16.78 to $25.14

Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.