Banquet Server | Playa Largo Resort & Spa

Playa Largo Autograph; Key Largo (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Playa Largo Autograph in Key Largo, FL seeks a Banquet Server to deliver exceptional service during events. You will set up tables, retrieve and serve beverages and food, and assist guests with seating per hotel standards.

Greet guests, respond to inquiries, maintain cleanliness of service areas, and support guest satisfaction. Banquet or hospitality experience, clear communication, and basic food safety training are preferred; bilingual English/Spanish is a plus.

Qualifications

• Previous experience in banquet operations and/or hospitality preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Minimum age requirement to serve alcoholic beverages.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS).
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements.
• Maintain cleanliness and condition of the work areas and equipment.
• Greet guests as they arrive and assist with seating.
• Respond to guest inquiries and resolve complaints to ensure satisfaction.

Skills

Guest service

Communication

Bilingual English/Spanish

Hospitality

Alcohol service knowledge

Education

High school diploma

Some college

ServSafe certification

TIPS training

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Greet guests as they arrive and assist them with seating at tables.
• Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements.
• Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Handle guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Other duties as assigned.

Responsibilities

The Banquet Server ensures quality customer service to our guests during events and banquets. Set up assigned tables, retrieve and serve beverages and food orders to guest tables according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment.

Qualifications

• Previous experience in banquet operations and/or hospitality preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Minimum age requirement to serve alcoholic beverages.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS).
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.