Banquet Server On Call

Churchill Downs Incorporated; Sioux City (IA); On-site; USD 22,000 - 32,000; Full time

Job summary

Churchill Downs Incorporated—Sioux City Hard Rock Hotel & Casino Sioux City is seeking a Banquet Beverage Server to deliver alcoholic and non-alcoholic beverages with speed and accuracy, ensuring guest satisfaction in a fast-paced environment.

Responsibilities include greeting guests, taking orders, showcasing menu knowledge, maintaining a clean workstation, and adhering to responsible alcohol service, while operating POS systems and coordinating with management on guest feedback.

Qualifications

• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Detail-oriented and thorough with strong organizational and time management skills.
• Strong and accurate money handling skills.
• Ability to work under stress in a fast-paced environment.
• Knowledge and ability to operate point-of-sale systems.
• Knowledge of wines, alcohol, and mixed drinks as well as gaming operations etiquette.

Responsibilities

• Greets guests on arrival and regards on departure in a warm and inviting manner.
• Takes orders from guests and delivers and dispenses correct beverages.
• Demonstrates salesmanship with complete menu and product knowledge.
• Ensures and maintains cleanliness and orderliness of workstation.
• Performs responsible alcohol service with regards to guest limitations.
• Utilizes all bar equipment and point-of-sale systems.
• Communicates to management in a timely fashion any guest compliments or complaints.
• Performs other related duties as assigned.

Skills

Verbal & written comm

Customer service

Detail orientation

Money handling

Stress management

Point-of-sale

Wine & cocktails knowledge

Education

High school diploma or equivalent

6 months experience preferred

Job description

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Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

JOB SUMMARY

The Banquet Beverage Server is responsible for serving both alcoholic and non-alcoholic beverages in an excellent and timely manner to ensure quality guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets guests on arrival and regards on departure in a warm and inviting manner
• Takes orders from guests and delivers and dispenses correct beverages
• Demonstrates salesmanship with complete menu and product knowledge
• Ensures and maintains cleanliness and orderliness of workstation
• Performs responsible alcohol service with regards to guest limitations
• Utilizes all bar equipment and point-of-sale systems
• Communicates to management in a timely fashion any guest compliments or complaints
• Performs general upkeep and cleaning duties, such as mopping floors, wiping countertops, cleaning food prep areas, rolling silverware, etc.
• Performs other related duties as assigned

REQUIRED SKILLS AND ABILITIES

• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Detail-oriented and thorough with strong organizational and time management skills
• Strong and accurate money handling skills
• Ability to work under stress in a fast-paced environment
• Knowledge and ability to operate point-of-sale systems
• Knowledge of wines, alcohol, and mixed drinks as well as gaming operations etiquette

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred
• 6 months prior work experience preferred

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee is required to stand for the duration of the shift.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift up to 50 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.