Banquet Server On Call

Rivers Casino; Philadelphia (Philadelphia County); On-site; USD 17,000 - 28,000; Full time

Job summary

Rivers Casino in Philadelphia is seeking a courteous server to deliver food and beverages in a fast-paced, guest-focused environment. You will engage guests, explain menu and wine options, and ensure accurate checks and payments.

Ideal candidates are 18+, have a HS diploma or equivalent, and can work flexible shifts including weekends/holidays. Prior dining experience and the ability to obtain required licenses are preferred.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Six months or more related experience.
• Must be available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Responsibilities

• Serves customers as part of a team by anticipating their needs, initiating conversation, offering assistance and advice and remembering that “the customer is always right”.
• Performs dining room set-up, running side work and closing duties.
• Possess extensive knowledge of the restaurant’s menu and wine list, including daily specials.
• Checks identification to ensure customers meet minimum age requirements for consuming alcoholic beverages.
• Checks identification to ensure customers are using players cards issued to them and no one else.
• Participates in table and dining room clean up.
• Computes customer checks, operates the POS system and accepts payments.
• Reports tips for each shift.
• Maintains dining room safety and sanitation standards.
• Possess awareness of potential hazards, which could cause, but are not limited to, slipping, ripping, falling or burns.
• Arrives for each shift on time and in full uniform.
• Attends all pre-shift meetings ready to “listen and learn” and share ideas.
• Avoids leaving work area during peak periods.
• Keeps a clean and professional appearance at all times.
• Passes general information and departmental tests.
• Performs all other duties as assigned.

Skills

Customer service

Teamwork

Communication

Education

High school diploma or equivalent

Tools

POS system

Food service equipment

Job description

Description

Summary: Serves food and beverages to customers in a friendly, efficient, and professional manner and ensures a positive experience for all customers.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Serves customers as part of a team by anticipating their needs, initiating conversation, offering

assistance and advice and remembering that “the customer is always right”.

• Performs dining room set-up, running side work and closing duties.
• Possess extensive knowledge of the restaurant’s menu and wine list, including daily specials.
• Checks identification to ensure customers meet minimum age requirements for consuming alcoholic beverages.
• Checks identification to ensure customers are using players cards issued to them and no one else.
• Participates in table and dining room clean up.
• Computes customer checks, operates the POS system and accepts payments.
• Reports tips for each shift.
• Maintains dining room safety and sanitation standards.
• Possess awareness of potential hazards, which could cause, but are not limited to, slipping, ripping, falling or burns.
• Arrives for each shift on time and in full uniform.
• Attends all pre-shift meetings ready to “listen and learn” and share ideas.
• Avoids leaving work area during peak periods.
• Keeps a clean and professional appearance at all times.
• Passes general information and departmental tests.
• Performs all other duties as assigned.

Qualification:

• Must be 18 years or older.
• High school diploma or equivalent.
• Six months or more related experience.
• Must be available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Ability to communicate verbally with other kitchen staff in fast-paced environment.
• Must occasionally lift and/or move up to 50 pounds.
• Able to work with others while maintaining a positive and professional demeanor.
• Regularly required to stoop or kneel and stand for long periods of time.
• Regularly required to move with a sense of urgency, including pivoting and shuffling.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.