Banquet Server - On Call

Full House Resorts, Inc; Colorado; On-site; USD 10,000 - 60,000; Part time

Job summary

Full House Resorts is seeking a Banquet Server - On Call to provide exemplary customer service while serving food and beverages. Responsibilities include maintaining cleanliness of the venue, fostering relationships with guests, and ensuring satisfaction. Ideal candidates have hospitality experience and are committed to providing excellent service in a dynamic environment.

Benefits

Medical coverage (full-time only)

401(k) plan with company matching

Generous PTO program

Free shuttle service from Colorado Springs

Complimentary local gym membership

Tuition reimbursement

Career development opportunities

Employee discounts on hotel and casino services

Qualifications

• One (1) or more years of recent experience in hospitality or restaurant industries.
• Effective oral and written communication skills using English.
• Excellent customer service skills and ability to remain calm under pressure.

Responsibilities

• Maintains a clean work environment and performs general cleaning duties.
• Takes guest orders accurately and serves food and beverages timely.
• Delivers excellent customer service; keeps guests satisfied.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or equivalent

Job description

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Description

• Maintains a clean work environment. Performs general cleaning duties including clearing and sanitizing tables.
• Fosters good working relationships with guests and employees.
• Wears and maintains all uniforms properly, including nametag. Must wear a gaming license if in possession of one.
• If needed, takes guest orders accurately and serves food and beverages in a timely manner.
• Regularly checks up on guests to ensure they are satisfied, offering refills if needed.
• Performs sidework including stocking condiments, rolling silverware, and folding napkins.
• Operates a brewer to prepare coffee for guests.
• Delivers excellent customer service. Makes guests feel welcome and wanting to return.
• Answers questions that guests may have regarding menu options or general information about the resort.
• Maintains alertness for the performance of all responsibilities, and a general awareness of Banquet operations at all times. Keeps the supervisor informed of any concerns.
• Performs duties in compliance with the Colorado Limited Gaming Act, internal policies and procedures, safety standards, and health standards.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Performs other duties, including special projects, as needed and directed.
  
  

Job Details

Description

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Maintains a clean work environment. Performs general cleaning duties including clearing and sanitizing tables.
• Fosters good working relationships with guests and employees.
• Wears and maintains all uniforms properly, including nametag. Must wear a gaming license if in possession of one.
• If needed, takes guest orders accurately and serves food and beverages in a timely manner.
• Regularly checks up on guests to ensure they are satisfied, offering refills if needed.
• Performs sidework including stocking condiments, rolling silverware, and folding napkins.
• Operates a brewer to prepare coffee for guests.
• Delivers excellent customer service. Makes guests feel welcome and wanting to return.
• Answers questions that guests may have regarding menu options or general information about the resort.
• Maintains alertness for the performance of all responsibilities, and a general awareness of Banquet operations at all times. Keeps the supervisor informed of any concerns.
• Performs duties in compliance with the Colorado Limited Gaming Act, internal policies and procedures, safety standards, and health standards.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Performs other duties, including special projects, as needed and directed.
  
  

QUALIFICATION REQUIREMENTS: Demonstrated hands-on hospitality, hosting or serving experience, preferably within a banquet or fine dining environment. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience problem solving, organizing, and prioritizing work.

EDUCATION AND/OR EXPERIENCE: Graduation from high school or equivalent. One (1) or more years of recent and related experience in the hospitality and restaurant industries.

LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English.

REASONING ABILITY: No decision making is required beyond scope of essential duties.

CERTIFICATES, LICENSES, REGISTRATIONS: Successful completion of Bloodborne Pathogens and hazardous material training.

OTHER SKILLS/ABILITIES: Excellent customer service skills. Basic mathematical skills including the ability to add and subtract. Ability to remain calm under pressure.

PHYSICAL DEMANDS: Essential duties involve performing physical exertion including frequent brisk walking, climbing stairs, bending, stretching, reaching, pushing, kneeling, squatting, crouching, stooping, and standing for an entire work shift with standard breaks. Essential duties require lifting trays containing food and lifting up to 30 pounds to stack, store or move kitchen, restaurant, or general office supplies and equipment. Essential duties involve a flexible workweek with additional hours routinely required.

Compensation And Benefits

$14 an hour plus tips from a shared tip pool

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
  
  

For The Employees, Full House Resorts Provides

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and casino services.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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