Banquet Server, On Call

1 Hotel Austin, L.L.C.; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

1 Hotel Austin, L.L.C. is seeking dedicated banquet servers to set up, serve, and break down banquet events in accordance with hotel standards. You will be responsible for maintaining cleanliness in banquet areas, assisting with room turns, and ensuring excellent guest service.

The ideal candidates should possess prior serving experience, strong communication skills, and be adaptable in a fast-paced environment. Additional responsibilities include managing banquet supplies and maintaining high standards of presentation.

Qualifications

• Strong communication and customer-service skills are essential.
• Prior serving experience in a hospitality setting is required.
• Food handling certification is preferred, can be obtained during employment.

Responsibilities

• Set up, serve, and break down banquet events per the Banquet Event Order.
• Maintain cleanliness and order of banquet spaces.
• Assist with room turns to prepare for subsequent events.
• Build and maintain positive relationships with guests and colleagues.

Skills

Prior serving experience

Organized and proficient at multitasking

Reliable team player willing to learn and adapt

Strong communication and customer-service skills

Capable of lifting at least 50lbs

Proficient in verbal and written English

Able to stand for long periods

Flexible schedule, including holidays

Job description

Responsibilities

• Set up, serve, and break down banquet events according to the Banquet Event Order.
• Provide service to guests in accordance with 1Hotel standards, answering requests and ensuring satisfaction.
• Anticipate guest needs, greet by name, and respond courteously and professionally.
• Attend pre‑shift meetings to learn event details and maintain a team‑mind approach.
• Collect, transport, and stock supplies (china, glass, silverware, linen, decor, etc.) for event set‑up.
• Maintain cleanliness and order of banquet spaces, including vacuuming, sweeping, dusting, window washing, polishing, and mopping.
• Retrieve, track, and store event materials, decor, props, crates, and boxes; return them when needed.
• Maintain all event equipment (chairs, tables, podiums, etc.) and linen; report any breakage.
• Break down boxes, packaging, and remove unused supplies after events.
• Perform post‑event cleaning tasks and ensure rooms are clear and neat before departure.
• Assist with room turns to prepare for subsequent events.
• Maintain high standards of presentation, safety, and cleanliness throughout duties.
• Enter real‑time work orders via KYC for guest concerns and opportunities.
• Execute additional duties as requested by leadership.
• Identify opportunities to optimize service performance and support process improvement.
• Build and maintain positive, collaborative relationships with guests and colleagues.

Qualifications & Skills

• Prior serving experience.
• Organized and proficient at multitasking.
• Reliable team player willing to learn and adapt.
• Strong communication and customer‑service skills.
• Capable of lifting at least 50lbs.
• Proficient in verbal and written English.
• Able to stand for long periods.
• Food handling certification (may be obtained during employment).
• Flexible schedule including holidays per hotel demands.

Starwood Hotels is an equal‑opportunity employer. We are committed to non‑discrimination on any protected basis covered under applicable law.

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