Banquet Houseman

1 Hotel Austin, L.L.C.; Austin (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

1 Hotel Austin, L.L.C. is seeking a Banquets Houseman responsible for ensuring the setup and cleanliness of banquet areas. The role involves adhering to standards during food and beverage service, echoing service excellence while maintaining a welcoming environment.

The ideal candidate will possess previous food service experience, strong communication skills, and an ability to handle various tasks in a fast-paced environment. Flexibility with work schedules is essential due to the hospitality nature.

Qualifications

• Previous food and beverage service experience.
• Ability to effectively communicate in English with guests and team members.
• Excellent guest service skills.

Responsibilities

• Prepare and set up tables, chairs, and buffet areas for events.
• Serve food and beverages per property standards.
• Maintain cleanliness and organization during events.
• Respond to guest inquiries and fulfill special requests.
• Follow safety and food handling regulations.

Skills

Food and beverage service experience

Excellent communication skills

Guest service skills

Ability to lift 50 pounds

Flexibility and adaptability

Job description

The Banquets Houseman is responsible for function room set up and cleanliness of banquet areas. The role involves preparing and executing the details outlined in the Banquet Event Order, serving food and beverage in accordance with property standards, and maintaining the highest level of guest service throughout events.

Responsibilities

• Prepare and set up tables, chairs, side stands, back‑of‑house areas, breaks, buffets, décor, carts, bars and stations to ensure execution of details outlined in Banquet Event Order.
• Prepare proper “mise‑en‑place” for any event, including slicing fruit and preparing garnishments for beverages and plates.
• Communicate guest orders and additional meal requirements, allergies, dietary needs and special requests to the kitchen.
• Serve food & beverage in the appropriate sequence and in tune with the supervisor’s expectations and property standards.
• Make drinks according to standard recipes using the proper glassware and garnishment, and replenish beverages when necessary.
• Ensure courses are cleared and tables are properly crumbed; quickly remove dishes as guests finish each course and at the end of each event.
• Respond to and fulfill any special event arrangements.
• Replenish buffet items to ensure consistency and freshness in presentation.
• Monitor tableware to ensure proper presentation and marking.
• Maintain cleanliness, sanitation and organization of assigned station and service areas while practicing “clean as you go.”
• Break down and remove any boxes and packaging used to unpack supplies and equipment related to banquet events, and return service carts to the proper location.
• Run beverage tabs for guests, accurately close accounts at the end of the event, and tally consumption.
• Bus tables by removing and separating tableware, dishes, glassware and flatware.
• Perform post‑event cleaning tasks and breakdown of service.
• Ensure all tables and chairs are set, the event room is clean and neat, and return all food and beverage items, condiments and supplies to the proper area before checkout.
• Assist with room turns for event setup.
• Maintain high standards of food product, portion control, presentation, service, event supply quality, safety and cleanliness.
• Recognize and address potential intoxicated or disruptive guests, informing team leaders.
• Follow all cash handling procedures and adhere to the no solicitation of gratuities policy with no tip jars.
• Input real‑time work orders via KYC and convey guest opportunities clearly.
• Perform any other reasonable duties as requested by leadership.
• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Be a clear thinker, analyze and resolve problems, exercise good judgement with the guest in mind, and immediately follow up with a leader.
• Establish and maintain open, positive, collaborative, and professional internal and external relationships.
• Develop lasting relationships with guests to secure repeat business.
• Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.
• Follow all company, safety and security policies and procedures, reporting maintenance problems, safety hazards, accidents or injuries, completing safety training and certifications, and properly storing flammable materials.
• Ensure compliance with hotel policies, procedures and standards with yourself and colleagues.
• Maintain a clean and professional uniform and personal appearance; maintain confidentiality of proprietary information.
• Be gracious, thank guests with genuine appreciation, embody the 1 Hotels Vision, Mission and Compass, and provide Good‑Natured Service.

Qualifications & Skills

• Previous food and beverage service experience.
• Excellent communication and listening skills.
• Ability to communicate in English with the service team and present specific culinary and wine information to guests.
• Ability to speak effectively before groups of guests or team members and respond to and resolve guest inquiries and complaints creatively.
• Ability to read and understand documents such as safety rules, Banquet Event Orders (BEOs), group resumes, floorplans, operating and maintenance instructions and procedure manuals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Must be able to write legibly and compute basic mathematical calculations.
• Excellent guest service skills.
• Ability to follow directions and work in a team environment.
• Ability to remain flexible and adaptable.
• High quality, detailed, and service work ethic.
• Ability to work in a fast‑paced environment.
• Ability to follow all food and safety regulations and property standards.
• Professional and appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
• Ability to regularly lift and/or move up to 50 pounds; carry trays up to 25 pounds with one hand.
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job‑related duties assigned by their supervisor.

Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.