Banquet Server

DoubleTree by Hilton South Bend; South Bend (IN); On-site; USD 16,531 - 24,796; Full time

Job summary

Embassy Suites Columbus Airport is seeking a banquet server to support events in the hotel, ensuring guest satisfaction and smooth service. You will set up banquet rooms, assist during meals, and help with post-event cleanup, all while maintaining professional and courteous guest interactions.

The role requires teamwork, reliability, and the ability to handle equipment and move supplies. Regular attendance and adherence to hotel policies are expected to support seamless event operations.

Qualifications

• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Ability to remember and promote menu items.
• Ability to transport up to 30 pounds repeatedly while assisting guests.

Responsibilities

• Set up banquet room with linen, service-ware and glassware as instructed.
• Attend roll call meetings before events to learn function details.
• Greet guests and respond to requests in a friendly manner.
• Serve food and beverages per Banquet Captain instructions; bus dishes after each course.
• Reset banquet room after functions according to Captain’s specs.

Skills

Customer service

Hospitality

English basics

Tools

Serving equipment

Coffee maker

Rolling Carts

Job description

Essential Functions

• Set up banquet room as instructed by Banquet Captain to include linen, service-ware and glassware.
• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Once banquet is complete, reset banquet room according to Captain’s specifications to ensure the cleanliness of the room for the following function.

Other Functions

• Regular attendance in conformance with the standards, which may be established by Embassy from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with Embassy Suites Columbus Airport rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Perform all assigned side work to include replenishing condiments and restocking Banquet shelves with supplies.
• Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

Specific Job Knowledge, Skills, and Abilities

Individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities.

• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 30 pounds maximum through a crowded room on a continuous basis throughout the shift.
• Ability to operate beverage equipment, e.g., coffee maker, Rolling Carts.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.