Banquet Server

AJS Hotels; Louisville (KY); On-site; USD 33,062,400 - 45,460,800; Full time

Job summary

Crowne Plaza Louisville is seeking a dedicated Banquet Server to support the banquet team in delivering dining experiences that meet or exceed guest expectations. You will greet guests, answer questions about food and beverage, and serve multiple tables during sit-down functions.

This role operates in a busy back-of-house setting; exposure to noise and hazards is possible. You will maintain a neat uniform, assist teammates, stock stations, and perform pre- and post-service duties as required.

Qualifications

• Generally 0-2 years of experience required.
• Must be at least 20 years old to serve alcoholic beverages per KY Liquor Law.
• Back-of-house setting can be loud; hands must be washed regularly.
• Standard uniform and personal hygiene expected.

Responsibilities

• Greet guests and answer questions regarding food and beverage.
• Serve three to four tables as determined by management.
• Stock stations and complete pre/post job duties as directed by the manager.
• Interact with guests in a friendly, fast manner.
• Set, clear, and serve tables during banquet functions.
• Observe guests and respond to requests to ensure satisfaction.
• Report to work in a neat uniform and maintain grooming standards.
• Assist team members as needed; perform other duties as required.

Skills

Knowledge of customer service

Attention to detail

Job description

Responsible for communicating with banquet team members and back of house personnel to provide a dining experience which meets or exceeds guest expectations. Responsible for setting, clearing, serving and cleaning banquet dining tables.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support the Crowne Plaza hallmarks and standards.
• Greet guests and answer questions regarding food and beverage.
• Serve three to four tables, as determined by management during sit down function.
• Responsible for stocking stations and completing pre and post job duties as outlined by the manager.
• Able to interact with guests in a friendly/fast manner.
• Ability to set, clear, and serve tables during banquet function.
• Observe guests during meal needs and respond to requests appropriately
• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.
• Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• Assist team members as needed
• All other duties as required.
• Knowledge of customer service
• Attention to detail with work ensuring accuracy is met and exceeded

Education & Experience

• Generally 0-2 years of experience required.
• One must be a minimum of 20 years of age to serve alcoholic beverages to hotel guest per KY Liquor Law.

This job operates in our back of house which at times can be a loud setting. This role may be exposed to hazards, including, but not limited to cuts, slips, falls, tripping and burns. Hands must be frequently washed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require occasional lifting of products weighing up to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time non-exempt position with expectation to work necessary business hours to ensure business needs are met during the operation of the Banquets Department.

Travel

None

Supervisory Responsibilities

None

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.