Banquet Server

Solage Calistoga; Calistoga (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an innovative team as a Banquet Server, where you will create unforgettable dining experiences for guests. This role involves welcoming guests, anticipating their needs, and ensuring exceptional service throughout events. You'll work in a dynamic environment that values attention to detail and hospitality. If you thrive under pressure and enjoy engaging with people, this opportunity offers a chance to shine in a vibrant setting. Become part of a dedicated team focused on delivering seamless events and memorable moments for every guest.

Qualifications

• 1+ year of server experience in a fast-paced environment.
• Ability to follow instructions accurately and work under pressure.

Responsibilities

• Welcome guests warmly and anticipate their service needs.
• Maintain cleanliness and set tables according to event standards.
• Complete closing duties and ensure a safe environment.

Skills

Customer Service

Attention to Detail

Ability to Work Under Pressure

Communication Skills

Flexibility

Education

High School Diploma or Equivalent

Tools

Point of Sale System

Job description

Step into the limelight as a Banquet Server and become the orchestrator of unforgettable dining experiences. Join our ensemble of service professionals dedicated to delivering seamless events where every guest is treated to a symphony of flavors and exceptional hospitality.

Responsibilities

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Comply with quality assurance expectations and standards.
• Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
• Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Set tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
• Follow appropriate procedures for serving alcohol.
• Record transactions in the system at the time of order.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

The starting pay rate for this position is $27.00 per hour. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education.

Qualifications

• Must be able to adhere to timelines in completion of set-ups.
• Must be able to work well under pressure.
• Must be able to accurately follow instructions, both verbally and written.
• Must be highly detail oriented.
• At least 1 year of server experience.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Must be of minimum age to serve alcohol.

• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.