Front Desk Agent-Wellsworth Hotel

Shaner Hotels; Southbridge (MA); On-site; USD 19,000 - 28,000; Part time

Job summary

Shaner Hotels is seeking a front desk associate for a Wellsworth Hotel in Southbridge, MA. You will welcome guests, handle check-ins/outs, manage calls, and assist guests with a warm, professional attitude in a live 24/7 environment.

Experience in hospitality and guest services is valued, with language skills in English/Spanish a plus; familiarity with hotel systems like Stay n Touch, Toast, Word and Excel preferred. Part-time schedule required.

Qualifications

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Computer experience preferred.

Responsibilities

• Greet guests/visitors in a courteous, enthusiastic and professional manner.
• Check-in and Check-out guests.
• Provide proper telephone service for all calls and wake-up requests.
• Handle mail, faxes, messages and deliveries.
• Utilize Stay n Touch, Toast, Word and Excel as part of daily tasks.
• Maintain complimentary guest amenities through housekeeping; restock Sundry shop.
• Complete daily shift checklist and communicate across departments.

Skills

Customer service

Bilingual English/Spanish

Computer skills

Education

High school diploma or equivalent

Tools

Stay n Touch

Toast

Word

Excel

Job description

JOB DESCRIPTION

Participate in operating a traditional 24-hour, seven day a week, hotel front desk operation. Greet guests/visitors in a courteous, enthusiastic and professional manner. Check-in and Check-out guests. Proper telephone service to include all incoming external and internal calls and setting of wake-up calls. Handling of mail, faxes, messages and deliveries. Utilization of Stay n Touch, Toast, Word and Excel. Maintain supply of complimentary guest amenities through housekeeping. Refill the Sundry shop upon shift completion. Complete daily shift checklist. Communicate with fellow guest services employees and other departments to ensure a seamless and positive guest experience. Assist all guests in any way possible in a professional and courteous manner.

Responsibilities

Participate in operating a traditional 24-hour, seven day a week, hotel front desk operation. Greet guests/visitors in a courteous, enthusiastic and professional manner. Check-in and Check-out guests. Proper telephone service to include all incoming external and internal calls and setting of wake-up calls. Handling of mail, faxes, messages and deliveries. Utilization of Stay n Touch, Toast, Word and Excel. Maintain supply of complimentary guest amenities through housekeeping. Refill the Sundry shop upon shift completion. Complete daily shift checklist. Communicate with fellow guest services employees and other departments to ensure a seamless and positive guest experience. Assist all guests in any way possible in a professional and courteous manner. Working knowledge of emergency procedures to ensure employee and guest safety. We expect our associates to provide warm, friendly service with a genuine smile and pleasant attitude. Our goal is to make each guest feel like they are a welcomed friend. We look for team players who are willing to learn and who seek opportunities to grow. Must be able to work a flexible, part-time schedule.

Qualifications

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity at our 203-room Wellsworth Hotel in beautiful Southbridge, Massachusetts. Blending historic charm with modern sophistication, the Wellsworth Hotel offers guests an exceptional experience in a beautifully restored property featuring contemporary amenities, timeless character, and world-class hospitality.

Located in the heart of charming New England, the hotel is conveniently positioned within an hour's drive of both Boston and Hartford, making it an ideal destination for business, leisure, and group travelers. As an IACC-accredited conference center, the Wellsworth Hotel features 24,000 square feet of state-of-the-art meeting and event space, providing an impressive setting for corporate meetings, conferences, weddings, and social gatherings.

Guests enjoy a full-service hospitality experience with elegant accommodations, an exceptional food and beverage operation, a restaurant and lounge, indoor pool, and an extensive fitness center featuring racquetball and basketball courts. The Wellsworth Hotel combines the warmth and character of a historic property with the technology, comfort, and service standards expected from a modern hotel.

If you're passionate about hospitality and dedicated to creating memorable guest experiences, The Wellsworth Hotel offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team committed to excellence, innovation, and delivering exceptional service in a truly unique New England destination.