Banquet Manager

Wilderness Resort; Wisconsin; On-site; USD 55,000 - 75,000; Full time

Job summary

The Wilderness Resort in Wisconsin Dells, Wisconsin, America’s Largest Waterpark Resort, seeks an Assistant Facilities Manager to coordinate food service, meetings, banquets, set-ups and catering for conference groups. This full-time role acts as a liaison between group contacts and catering staff, ensuring exceptional service and smooth events.

Responsibilities include assisting with all banquet and catering activities, coordinating staffing and equipment, overseeing inventory and billing, and

Qualifications

• Must be hardworking, dependable and enthusiastic with strong customer service focus.
• Experience coordinating conference, banquet and catering services is preferred.
• Ability to supervise catering staff and manage event setups.

Responsibilities

• Assist Convention Services Manager and support all conference, banquet and catering operations.
• Greet clients, establish rapport and ensure client satisfaction during events.
• Coordinate staffing, valet, coat check, A/V requests and transportation as needed.
• Place weekly orders for linens and equipment in coordination with the Manager.
• Assist with billing, cost control, and review of banquet event orders.
• Monitor beverage inventory and oversee event service quality.
• Stay aware of upcoming groups and major conventions in the next 90 days.

Skills

Customer service

Event coordination

Attention to detail

Teamwork

Job description

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join on our team.

Join the Wilderness Family for a rewarding employment experience! #WeAreFamily

The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

The Assistant Facilities Manager is responsible for coordinating food service, meetings, banquets, set-ups, and catering for various conference groups, and act as a liaison between group contacts and catering staff.

This is a full-time position with day, night, and weekend availability.

Essential Duties and Responsibilities:

• Assist Convention Services Manager.
• Responsible to assist with all activities and procedures involved in servicing all conference, banquet and catering business for the hotel.
• Meets client and converses with them to establish rapport, excellent customer service and ensure a smooth event function.
• Greet and communicate with the client handling the function to ensure all needs have been met and to check for any last minute instructions or changes.
• Check with client to ensure satisfaction throughout the function.
• Introduce client to any key staff throughout function.
• Assists with coordinating staffing needs and assistance with special requirements such as valet parking, coat check and audio/visual requests and equipment, transportation, displays, and other event needs.
• Coordinates with Manager to place weekly orders for linens and other necessary equipment.
• Assists with billing and maintain cost control.
• Review banquet event orders.
• Assist with beverage inventory.
• Be aware of all upcoming groups and major conventions over upcoming 90 days.
• Evaluate food and service throughout function.
• Effectively uses sales resources and administrative/support staff.
• All other duties as assigned by management.

Supervisory Responsibilites:

• Train, supervise, educate, and hold accountable catering staff members including servers, bartenders, kitchen, and set-up staff.

*Wilderness Resort is an Equal Opportunity Employer*