Banquet Manager

Atrium Hospitality LP; Stamford (CT); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Banquet Manager to deliver exceptional events and uphold core values within the Banquet Department. This role involves supervising staff, ensuring compliance with health standards, and managing financial performance. The ideal candidate will have a passion for customer service and a knack for creating memorable guest experiences. Join a dynamic team where your leadership will inspire others and contribute to the success of various events. If you're ready to take your career to the next level in a vibrant hospitality environment, this opportunity is perfect for you.

Benefits

Bonus Eligible

Flexible Schedule

Training and Development Opportunities

Qualifications

• 2 years supervisory experience in banquet operations required.
• ServSafe and TIPS Certification needed at employment start.

Responsibilities

• Supervise Associates and ensure compliance with standards.
• Create exceptional guest experiences and manage financial goals.
• Coordinate with culinary staff and maintain cleanliness standards.

Skills

Supervisory Skills

Customer Service

Event Coordination

Financial Management

Training and Development

Education

High School Diploma

Associate's Degree in Hospitality or Business

Tools

Microsoft Office Suite

Workday

Job description

Hotel:

Stamford Hilton

1 First Stamford Place

Stamford, CT 06902

Banquet Manager

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

Profile:

Telecommute: No

Bonus Eligible: Yes

Direct Reports: Yes - Multiple

Reports To: Assistant General Manager, Executive Chef, or General Manager

Primary Purpose:

The primary purpose of the Banquet Manager is to deliver exceptional events while ensuring that Atrium core values and all standard operating procedures pertinent to the Banquet Department are being followed by all Associates, including brand and Atrium requirements.

Work Performed:

The Banquet Manager will be tasked with the following duties, responsibilities, and assignments:

• Supervise Associates to include developing positive working relationships, providing training and educational support, assisting in the recruitment process, and ensuring that Associates are meeting guest needs;
• Manage the department by assisting Associates to understand and comply with employment practices, recommending employment decisions, supporting performance management, and implementing corrective action;
• Create a best-in-class guest experience, measured by brand specific service measurement scores, while engaging with guests, maintaining quality products, adhering to health code requirements, and enforcing cleanliness standards;
• Coordinate activities with the sales and other departments to include the culinary staff to ensure that services are provided in an efficient and timely manner;
• Ensure financial goals of the department and the hotel are being met by managing labor costs, supplies and equipment;
• Determine and recommend revenue-driving initiatives in partnership with other departments and within banquets;
• Audit banquet checks to ensure that all services rendered are properly invoiced in a timely manner;
• Perform or assist with cleaning duties while ensuring cleanliness of all meeting space as required by brand guidance and Atrium Cleanliness Assured standards;
• Contribute to the creation and implementation of new menus;
• Maintain records and daily reports of operations keeping hotel management updated regarding department performance;
• Demonstrate an understanding of hotel emergency procedures to include fire, life, and safety;
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience: 2 years supervisory experience in banquet operations

Preferred Prior Experience: Hospitality experience

Required Education: High school diploma or equivalent

Preferred Education: Associates degree or higher in hospitality, business, or a related field

Required Licenses/ Certification: ServSafe and TIPS Certification completed at time employment begins

Required Technology: Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Preferred Technology: Workday

Physical: Able to lift 50lbs occasionally; Able to lift 25lbs regularly; Able to navigate the work areas for duration of scheduled shift

Other: Able to work a flexible schedule to include nights, weekends, and holidays, and special events

Competencies:

(65) Managing Vision and Purpose: Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

(24) Function/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

(15) Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.