Banquet Manager

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 40,000 - 80,000; Full time

Job summary

An extraordinary career opportunity awaits at a prestigious AAA Four Diamond resort. As the Banquets Manager, you will orchestrate flawless events while overseeing the Banquets department. Your leadership will ensure seamless operations and memorable guest experiences at this award-winning resort. Join a team that values tradition and excellence, and take advantage of career growth opportunities within a company known for its commitment to service excellence. This role offers a dynamic work environment where your contributions will have a meaningful impact on the guest experience.

Benefits

Free Meals

Discounted Gym Membership

Room Discounts

Flexible Scheduling

Paid Time Off

Medical, Dental, and Vision Insurance

401k with Employer Match

Free Parking

Employee Assistance Program

Early Wage Access

Qualifications

• 1+ year of supervisory experience in food and beverage required.
• Strong communication and leadership abilities to inspire team members.

Responsibilities

• Manage daily F&B and banquet operations, including scheduling and guest relations.
• Supervise and train front-of-house F&B staff to meet company standards.

Skills

Leadership Skills

Communication Skills

Food and Beverage Knowledge

Attention to Detail

Flexibility

Education

High School Diploma or Equivalent

Job description

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Banquets Manager at the Grand Geneva Resort & Spa, you’ll play a pivotal role in orchestrating flawless events, overseeing the Banquets department while occasionally lending your expertise to the resort’s vibrant dining outlets. Your leadership will ensure every occasion runs seamlessly, leaving lasting impressions on guests.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Assist in managing daily F&B and banquet operations, including scheduling, cost control, and guest relations.
• Have comprehensive knowledge of the menu and wine list, including preparation and service standards.
• Inspect function spaces and outlets for cleanliness and proper setup.
• Provide leadership to departments to meet goals and objectives, while inspiring employees.
• Supervise, train, and manage front-of-house F&B staff.
• Participate in key operational meetings, including BEO and resume meetings.
• Use customer satisfaction surveys to develop and implement improvement action plans.
• Communicate consistently with the culinary and management teams, addressing and resolving guest complaints.

What do you bring to the role?

• Minimum 1 year of food and beverage supervisory experience required.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong written and verbal communication skills.
• Leadership skills to motivate and mentor team members.
• Versatile in managing diverse responsibilities and workforce; knowledgeable in F&B service and presentation.
• Great attention to detail, ensuring staff meets company standards for excellent customer service.
• Able to stand for long periods, work in confined spaces with high noise levels and frequent interruptions, and perform duties in extreme temperatures.
• High school diploma or equivalent education and experience.

What’s in it for you?

• A free, well-balanced meal every shift.
• Discounted gym membership.
• Room discounts at Marcus Hotels & Resorts.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Free parking.
• “Two for one” movie theater coupons at Marcus Theatres.
• Ability to grow your career and transfer from one property to another.
• Early wage access.
• Paid time off.
• Flexible scheduling.
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match.
• And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.