Banquet Manager

Omni Hotels & Resorts; Frisco (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Omni PGA Frisco Resort & Spa is seeking a Banquet Manager to ensure excellent setup and service for all banquet functions, supervise associates, and uphold Omni F&B standards.

The role requires leadership, detailed planning, and strong communication to deliver high-quality events while controlling costs and maintaining guest satisfaction.

Qualifications

• 5+ years of banquet experience in a hotel setting.
• High School degree or equivalent; some college preferred.
• Must have unexpired Food Handlers and TABC certifications (or obtain upon hire).
• Strong people, communication, and stress-management abilities.
• Detail-oriented with good computer skills.

Responsibilities

• Represents management at functions and coordinates with staff.
• Determines set-ups with Director of Catering and supervises staff.
• Ensures guest satisfaction and maintains service standards.
• Coordinates with Stewarding and Engineering to maintain rooms and minimize waste.
• Briefs waiters and trains staff; monitors food quality and service.
• Maintains records, payroll costs, and function room readiness.
• Reacts to business fluctuations to maximize profits.

Skills

Leadership

People skills

Communication

Detail oriented

Stress management

Time management

Education

High School Diploma or Equivalent

Some College Preferred

Tools

Food Handlers Certification

TABC Certification

Computer skills

Job description

Omni PGA Frisco Resort & Spa

Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools-including an adults-only rooftop infinity pool-plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.

The Banquet Manager is responsible for ensuring proper set up and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintain service standards. This is a leadership role responsible for training of associates to deliver prompt, courteous service in a manner that complies with Omni food and beverage standards and company policies and procedures.

Responsibilities

• Represents management at functions.
• Determines set-ups in conjunction with Director of Catering.
• Coordinates functions with service staff, Chef and Head Steward. Sees that guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff.
• Coordinates with the Stewarding Department on fast recovery of food leftover and minimizes waste.
• Briefs waiters on functions and procedure of service.
• Establishes high standards of quality service and maintains them through effective training and continuous upgrading.
• Maintains the equipment entrusted to his care and keeps pars up.
• Maintains records, reports, closing reports and payroll costs.
• Inspects function rooms and writes work orders for the Engineering Department to maintain rooms in excellent condition.
• Conscious of business fluctuations, reacts either increasing or decreasing when volume of business fluctuates up or down.
• Maximizes profits in his department through effective management techniques keeping in mind at all times guest satisfaction.
• Must stay updated on new food and wine trends. Sets the pace and a good example for a successful quality operation.
• Prepare for and conduct departmental meetings.
• Use Synergy and Epitome Reports to effectively relay guest concerns to other departments.

Qualifications

• 5 plus years of previous Banquet experience is desirable in hotel setting
• High School Degree or Equivalent; Some College Preferred.
• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Exceptional people skills preferred.
• Must be detail oriented, have excellent communication skills, and the ability to perform professionally under high levels of stress.
• Computer skills required

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.