Banquet Kitchen Supervisor

Omni Hotels & Resorts; Austin (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

Omni Barton Creek Resort & Spa is seeking a Banquet Supervisor to assist the banquet team in daily operations, delivering prompt, courteous service in line with Omni standards. You will motivate staff, supervise shifts, and help manage department needs to ensure exceptional guest experiences.

The role requires strong customer service, attention to detail, and the ability to multi-task across events. A Hotel Management degree or diploma is an asset, with opportunities for growth within Omni’s

Qualifications

• 2 years of experience in Food and Beverage Supervision or Management role is preferred.
• Must have strong customer service skills and attention to detail.
• Flexible schedule including mornings, days, evenings, weekends and holidays.

Responsibilities

• Motivate and lead through teamwork.
• Supervise and coordinate assigned shift.
• Assist in overall supervision of the banquet department.
• Complete Moments of Service checklist for banquets.
• Follow up on established training steps.
• Monitor guest comments and take corrective actions.
• Maintain high sanitation standards in food and beverage areas.
• Assist manager in scheduling, payroll, expenses and forecasting.

Skills

Customer service

Attention to detail

Team leadership

Multi-tasking

Education

Hotel Management degree or diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Omni Barton Creek Resort & Spa Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality.

Our associates are the heart of our success — a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry’s most respected companies. From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you’ll find your perfect match at Omni Barton Creek Resort & Spa.

Summary

This position is responsible for assisting the banquet team in the daily operations of our banquet events. This individual is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Responsibilities

• Motivate and lead through teamwork.
• Supervise and coordinate assigned shift.
• Assist in overall supervision of the department.
• Complete Moments of Service checklist for banquets.
• Order daily supplies.
• Hold pre-shift meetings.
• Follow up on established training steps.
• Monitor and take corrective actions from guest comments on Medallia.
• Stay on the floor during peak hours.
• Communicate with guests and receive feedback.
• Observe, teach and correct associate’s service.
• Monitor each guest experience.
• Examine food preparation and beverage presentation.
• Maintain condition of the meeting rooms.
• Assist manager in scheduling, completing weekly payroll, expenses and forecasting both weekly and monthly
• Prepare maintenance request and follow-up.
• Monitor food and liquor requisitions and food waste.
• Responsible for a high standard of sanitation throughout the food and beverage areas.
• Responsible for storage, requisitioning of all materials and equipment
• Take and calculate material stock (inventory) as required.
• Report all breakages, cleaning supply consumption, etc.
• Maintain all equipment to a high standard, i.e.: dishwashers, burnishers, etc., and reporting to maintenance any defects.
• Must adhere to Smart Serve.
• Must know emergency procedures and work to prevent accidents.

Qualifications

• 2 years of experience in Food and Beverage Supervision or Management role is preferred
• Banquet experience is an asset
• Must have the ability to multi-task and manage deadlines
• Understanding of Food and Beverage financials including cost and par controls is preferred
• General knowledge of Microsoft Word, Excel, and PowerPoint
• Must have a strong attention to detail as well as strong customer service skills
• Must be able to work all the hours required to fulfill the demands of the position
• Must be able to work a flexible schedule including mornings, days, evenings, weekends and holidays
• Hotel Management degree or diploma an asset
• Must have Serve Safe and Food Handler's Certificate

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.