Banquet Manager

The Crescent Hotels Group; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

The Crescent Hotels Group in Chicago is seeking a Banquet Supervisor to hire, train, and lead banquet staff for all events. You will oversee room setup, ensure compliance with safety standards, and coordinate with kitchen, service, and engineering teams to deliver outstanding service.

Responsibilities include supervising event logistics, handling post-event breakdowns, and processing billing and payroll for each function. On-site, fast-paced role with focus on guest satisfaction.

Qualifications

• Experience leading banquet staff and coordinating events.
• Ability to hire, train, and motivate team members.
• Strong communication with kitchen, service, and engineering teams.
• Knowledge of safety and health regulations applicable to events.
• Experience with event billing and payroll calculation.

Responsibilities

• Hire, train, and direct banquet staff for all events.
• Supervise setup of function rooms and equipment per event orders.
• Communicate with kitchen, service, and other departments during functions.
• Oversee cleanup, breakdown, and storage of equipment after events.
• Enter billing information and process payroll for each event.

Skills

Hiring & training

Staff supervision

Event coordination

Customer service

Communication

Payroll processing

Education

Hospitality or related coursework

Tools

POS system

Job description

Description

Hires , trains and directs the banquet staff in servicing all banquet activities in order to ensure a successful function and repeat business.

Reports to: Director of Food & Beverage

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

Supervise the set up of function rooms to include placement of linens, silver, china, and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set up.

Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, convention services, and engineering staff, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.

Supervise clean-up of function room and proper breakdown and storage of equipment.

Enter billing information into point of sale/automated sales system in order to generate a final guest check. Process payroll for each event which includes calculating number of hours worked and gratuity distribution.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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