Banquet Manager

Hilton Charlotte University Place; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Hilton Charlotte University Place in Charlotte, NC seeks a Banquet Manager to oversee all catered events and ensure high service standards.

You will review BEOs, lead banquet staff, coordinate with culinary and sales teams, manage budgets, and ensure compliance with health and safety regulations.

Qualifications

• 2–5 years of progressive food & beverage or event leadership in an upscale hotel/resort.
• High school diploma required; a degree in Hospitality Management, Hotel Administration, or Culinary Arts is preferred.
• Certifications: ServSafe Food Protection Manager and local responsible alcohol service certifications.
• Strong organizational abilities, budget tracking, team leadership, and familiarity with event management software.

Responsibilities

• Review Banquet Event Orders (BEOs) daily to verify setup layouts, guest counts, timelines, and menu requirements.
• Recruit, schedule, train, and supervise banquet captains, servers, bartenders, and setup staff.
• Partner with culinary teams, sales, housekeeping, and engineering for seamless event transitions.
• Serve as the main point of contact during functions, resolve guest issues, and implement service recovery.
• Manage departmental labor budgets, control operating expenses, track inventory (china, silver, linens), and monitor beverage costs.
• Maintain local health, sanitation, safety, and alcohol service regulations.

Skills

Organizational abilities

Budget tracking

Team leadership

Event management software

Education

High school diploma

Hospitality/Hospital Admin/Culinary degree preferred

Job description

Hilton Charlotte University Place • Charlotte, NC, US

Exciting opportunity to join our team at the Hilton Charlotte University Place as the Banquet Manager. The hotel banquet manager plans, coordinates, and directs all catered events, meetings, and social functions to ensure high service standards and guest satisfaction.

Event Execution:

Review Banquet Event Orders (BEOs) daily to verify setup layouts, guest counts, timelines, and menu requirements.

Staff Management:

Recruit, schedule, train, and supervise banquet captains, servers, bartenders, and setup staff.

Department Coordination:

Partner with culinary teams, sales, housekeeping, and engineering for seamless event transitions.

Customer Service:

Serve as the main point of contact during functions, resolve guest issues, and implement service recovery.

Financial Oversight:

Manage departmental labor budgets, control operating expenses, track inventory (china, silver, linens), and monitor beverage costs.

Safety & Compliance:

Maintain local health, sanitation, safety, and alcohol service regulations.

Education:

High school diploma required; a degree in Hospitality Management, Hotel Administration, or Culinary Arts is preferred.

Experience:

2 to 5 years of progressive food and beverage or event leadership experience in an upscale hotel or resort environment.

Certifications:

ServSafe Food Protection Manager and local responsible alcohol service certifications.

Key Skills:

Strong organizational abilities, budget tracking, team leadership, and familiarity with event management software.

Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!