Banquet Houseperson Supervisor - Maryland

Live Casino & Hotel; Hanover (MD); On-site; USD 41,000 - 49,000; Full time

Job summary

Join a leading entertainment venue as a Banquet Houseperson Supervisor where you will oversee the setup and maintenance of banquet functions. This role involves ensuring high standards of service and cleanliness while managing a team. Candidates should possess strong communication and organizational skills, with a commitment to providing exceptional guest experiences.

Benefits

Comprehensive group health benefits

Free Basic Life Insurance

Training and pathways for career growth

Paid Time Off

Discretionary Performance Bonuses

Free food and discounted meals

Qualifications

• Two to three years of banquet house person experience preferred.
• Must comply with state gaming regulations and obtain a license.
• Alcohol Beverage Card is required.

Responsibilities

• Supervise the Banquet Housepersons and schedule tasks.
• Maintain high standards of cleanliness and organization in banquet areas.
• Assist with planning and executing banquet functions.

Skills

Effective communication skills

Organizational skills

Knowledge of room setups

Ability to lift 75lbs

Ability to work under pressure

Education

High school diploma or GED equivalent

Tools

Delphi

Microsoft Word

Microsoft Excel

Job description

Min CompensationUSD $41,184.00/Yr. Max CompensationUSD $48,984.00/Yr. Overview

Why We Need Your Talents:

Responsible for supervising the Banquet Housepersons in the performance of their assigned duties; function set ups and breakdowns, as well as maintenance, storage, and organization of banquet equipment. Responsible for scheduling and maintaining department labor controls. Potential candidates must be effective communicator, organized, and knowledgeable with various banquet room set-ups and equipment. The Banquet Houseperson Supervisor is an integral portion for the overall success of the Department.

Responsibilities

Where You'll Make an Impact:

• Assist the Banquet Manager with scheduling, reporting, training and performance management of the Banquet Housemen Staff.
• Approach all encounters with guests, whether internal or external in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
• Be familiar with Hotel Standard Operating Procedures.
• Supervise the setup event space in a timely and safe fashion according to instructions/details outlined on Banquet Event Orders (BEOs) and floor plans; chairs, tables, linen, displays, etc.
• Maintain High standards of cleanliness and sanitation throughout banquet function space, pre-function space and storage areas to include carpets, walls, walks, windows, heating/air conditioning units, etc.
• Oversee the maintenance of all Banquet Storerooms, ensuring that they are kept in a neat and organized manner, stocked with any and all appropriate supplies necessary for meetings or food service functions.
• Working with the Banquet Captain assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc. by completing equipment requisitions in a timely fashion
• Greet and welcome client representatives and guests, responding to requests in a timely, friendly and efficient manner as it pertains to function room set-up.
• Responsible for making the function space visually appealing by maintaining high standards of cleanliness and ensuring that equipment is in good working order.
• Responsible for consistently implementing the service standards and operating procedures in the banquet and catering service with regards to function room set-up.
• Provide excellent customer service and ensure customer needs are met
• Provide unique and creative ideas to enhance meetings & group experience
• Be familiar with all current and upcoming event details
• Should be able to work under pressure and also work in long or break shifts
• Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.
• Perform Related Administrative duties as required.

Skills to Help You Succeed:

• Ability to read and follow and communicate instructions from Banquet Event Orders (BEOs) to subordinates
• Effective communication skills, both oral and written.
• Knowledge of computer-related programs such as Delphi, Microsoft Word/Excel.
• Familiar with various types of room setups (classroom, rounds, hollow, square, etc.)
• Ability to keep up with a fast-paced environment, and accommodate last-minute changes
• Ability to lift at least 75lbs or more at times
• Must possess superior organizational skills and be able to effectively multi-task.
• Physically fit, able to stand/walk/move for extended hours

Flexible work schedule, hours and shifts will vary

Qualifications

Must-Haves:

• A high school diploma or GED equivalent is preferred.
• Two (2) to three (3) years of banquet house person experience is preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.
• Alcohol Beverage Card is required.

Physical Requirements:

• Ability to lift at least 75lbs or more at times.
• Roll at least 10 banquet chairs at a time.
• Physically fit, able to stand/walk/move for extended hours.
• Use of stairs and elevators

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.