Banquet Houseperson - Full-Time - Maryland

Live Casino & Hotel; Hanover (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join Live Casino & Hotel as a Banquet Houseperson, responsible for maintaining event spaces, ensuring customer satisfaction, and supervising staff. Ideal candidates will have 2-3 years of experience, strong communication skills, and the ability to thrive in a fast-paced environment.

Benefits

Comprehensive health benefits

Paid time off

Tuition reimbursement

Career growth opportunities

Discounted meals

Qualifications

• 2-3 years of banquet houseperson experience preferred.
• Ability to comply with state gaming regulations.
• Alcohol Beverage Card required.

Responsibilities

• Assist the Banquet Manager with scheduling and training staff.
• Supervise the setup and sanitation of banquet spaces.
• Provide excellent customer service and meet guest needs.

Skills

Effective oral and written communication skills

Strong organizational skills

Ability to lift 75 lbs or more

Knowledge of computer programs like Delphi, Microsoft Word/Excel

Ability to adapt to a fast-paced environment

Education

High school diploma or GED preferred

Job description

Min Compensation: USD $16.00/Hr
Max Compensation: USD $16.00/Hr

Overview

Why We Need Your Talents:

Responsible for setup and breakdown, maintenance, storage, and organization of banquet equipment.

Compensation: $16.00

Responsibilities

Where You'll Make an Impact:

• Assist the Banquet Manager with scheduling, reporting, training, and performance management of the Banquet Housemen Staff.
• Approach all guest encounters in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Familiarize with Hotel Standard Operating Procedures.
• Supervise the setup of event spaces promptly and safely, following Banquet Event Orders (BEOs) and floor plans.
• Maintain cleanliness and sanitation in banquet spaces, pre-function areas, and storage rooms.
• Oversee Banquet Storerooms, ensuring they are organized and stocked with necessary supplies.
• Assist with planning, organizing, and executing banquet functions, including equipment requisitions.
• Greet clients and guests, responding to requests efficiently and courteously.
• Ensure the function space is visually appealing and equipment is in good working order.
• Implement service standards and operating procedures during banquet and catering services.
• Provide excellent customer service and meet customer needs.
• Contribute creative ideas to enhance meetings and group experiences.
• Stay informed about event details.
• Work under pressure and long shifts as needed.
• Ensure sufficient supplies and equipment for functions.
• Perform administrative duties as required.

Skills to Help You Succeed:

• Ability to read, follow, and communicate instructions from BEOs.
• Effective oral and written communication skills.
• Knowledge of computer programs like Delphi, Microsoft Word/Excel.
• Familiarity with various room setups.
• Ability to adapt to a fast-paced environment and last-minute changes.
• Ability to lift 75 lbs or more.
• Strong organizational skills and multitasking ability.
• Physical fitness to stand, walk, and move for extended hours.
• Flexible work schedule with varying hours and shifts.

Qualifications

• High school diploma or GED preferred.
• 2-3 years of banquet houseperson experience preferred.
• Ability to comply with state gaming regulations, including obtaining a license.
• Alcohol Beverage Card required.

Physical Requirements:

• Lift at least 75 lbs.
• Roll at least 10 banquet chairs at a time.
• Stand, walk, and move for extended hours.
• Use stairs and elevators.

What We Offer

• Comprehensive health benefits for full-time and part-time team members and dependents.
• Additional benefits include free basic life insurance, disability coverage, retirement options, paid time off, tuition reimbursement, wellness center access, career growth opportunities, rewards and recognition, merit increases, bonuses, free parking, discounted meals, and hotel discounts.

Life at Live!

Expect:

• To be part of an exciting, unique experience.
• To prioritize service and community.
• To work as part of a diverse, strong team.
• Tools and resources for career growth.
• To work hard and have fun.
• A high-energy, fast-paced casino environment with 24/7 operations.
• Exposure to smoke, bright lights, and loud noises.