OFFICE SUPERVISOR

State of Maryland; Baltimore (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

The State of Maryland is seeking an Office Supervisor at the Baltimore City Assessments Office. The position involves overseeing clerical staff, ensuring efficient office operations, and ensuring compliance with departmental policies. Qualified candidates should possess supervisory experience and a high school diploma. Benefits include health insurance, annual leave, and opportunities for student loan forgiveness.

Benefits

Health insurance

Dental and vision plans

Personal Leave

Annual Leave

Sick Leave

Parental Leave

Holidays

Pension

Free Mass Transit Benefit

Qualifications

• Minimum of four years performing clerical duties.
• Experience supervising at least four employees in a professional setting.
• Knowledge in training employees on office policies.

Responsibilities

• Supervises clerical staff activities, setting goals and evaluating performance.
• Trains and instructs subordinate staff on job duties.
• Responds to inquiries related to the assessment process.

Skills

Supervision

Clerical duties

Training

Problem Resolution

Customer Service

Education

High School Diploma or equivalent

Job description

Introduction

This Position Specific recruitment for Office Supervisor will be used to fill the vacancy in the Baltimore City County Assessments Office- Department of Assessments and Taxation.

GRADE

11

LOCATION OF POSITION

Department. of Assessments and Taxation
Baltimore City Assessments Office�
6 Saint Paul Street 11th Floor
Baltimore, MD. 21202

Main Purpose of Job

Main purpose of the job: To have full supervisory responsibility for lower level clerical employees in diverse clerical duties which support agency operations. This is done by establishing priorities, organizing clerical work, monitoring work performance, disseminating written materials and providing on the job training.

POSITION DUTIES

Supervises activities of clerical staff, by establishing goals, coordinating work priorities and evaluating subordinate employees by regularly monitoring work flow and work to ensure the timely and accurate completion of office assignments. Develops, recommends, and implements modifications of clerical operations and procedures to improve efficiency.

Trains and instructs subordinate staff on job duties and office policies to ensure compliance with departmental procedures and state regulation and policies by distributing written materials, conducting staff meetings and providing on the job training.

Responds to inquiries from attorneys, government officials, other agencies, general public and resolves complex problems related to the assessment process.

Compiles statistics for the Audit and Aims reports. Prepares and reviews increase and decrease base assessment and homestead credit change reports to be sent to the Office of Finance by the end of each month.

Identifies and prepares accounts involving Agricultural Transfer Tax and Interprets complex recorded documents for accounts that need special processing.

Approves leave, time reports and prepares pep evaluations.

Performs other job duties as may be required.

This position is a mission essential/ mission critical classification.

MINIMUM QUALIFICATIONS

Education:�� Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Four years of experience performing clerical duties.
Notes:
1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.
2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.
3.Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.
4.�Candidates may substitute U.S. Armed Forces military service�experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Administrative Support field of work on a�year-for year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Knowledge and experience administering employee evaluations.�
Knowledge and experience administering counseling and discipline actions.�
Experience supervising a minimum of four employees in a professional setting.��
Demonstrated experience in administering customer services policies and
procedures.��
Demonstrated experience training and leading employees on Standard Operating
procedures.

LIMITATIONS ON SELECTION

Must be willing to work in Baltimore City.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.�Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the�eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS
�As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).�
Annual Leave - ten (10) days of accumulated annual leave per year.�
Sick Leave - fifteen (15) days of accumulated sick leave per year.��
Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.�
Holidays - State employees also celebrate at least twelve (12) holidays per year.���
Pension - State employees earn credit towards a retirement pension.
Student Loan Forgiveness -�Employees with the State of Maryland are eligible to participate in the Federal Public Service Loan Forgiveness Program
Free Mass Transit Benefit-�Permanent State employees are entitled to use the Baltimore Light Rail, the Baltimore Metro Subway, the Baltimore Bus Service

�

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online,�the paper application and supplemental questionnaire may be submitted to:�
Sherry Dennis, Department of Assessments and Taxation, Office of Human Resources Division,�700 E. Pratt St., Room 2300, Baltimore, MD 21202.�Paper application materials must be received by 5pm in our office�on the�closing date for the recruitment. No postmarks will be accepted. Resumes will NOT be accepted in lieu of completing the application.


For questions regarding this recruitment, please contact the�Department of Assessments and Taxation at 410-767-5898,�MD TTY Relay Service 1-800-735-2258. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or [e-mail].�


We thank our Veterans for their service to our country.


People with disabilities and bilingual candidates are encouraged to apply.


As an equal opportunity employer, Maryland is committed to recruitment, retaining, and promoting employees who are reflective of the State's diversity.