Banquet House Attendant

HHM Hospitality; Scranton (Lackawanna County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality team as a Banquet House Attendant, where you will play a crucial role in ensuring guest satisfaction through meticulous setup and service of meeting rooms. This position offers a dynamic work environment with opportunities for career advancement, including paths to roles like Banquet Server and Manager. Embrace a culture that values excellence and service, while enjoying competitive wages and a comprehensive benefits package. If you are passionate about hospitality and eager to contribute to a vibrant team, this is the perfect opportunity for you!

Benefits

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit Benefits

Employee Assistance Program

Educational Development

Referral Bonus Program

Qualifications

• Preferred previous banquet setup or customer service experience.
• High school diploma or equivalent preferred.

Responsibilities

• Set up and break down meeting rooms according to guest expectations.
• Transport heavy materials safely and maintain cleanliness of rooms.
• Respond to guest service requests and handle complaints.

Skills

Customer Service

Banquet Setup

Problem Solving

Education

High School Diploma

Job description

Overview

Opportunity: Banquet House Attendant

Set up, break down, and service meeting rooms in accordance with established guest service and sustainability standards.

Potential Career Path

Banquet Server – Banquet Captain – Banquet Manager

Essential Job Functions

• Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations.
• Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.
• Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
• Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
• Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel.
• Handle guest complaints personally or if necessary seek assistance from supervisor.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Previous banquet set up or customer service experience preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and will include working on alternate shifts, holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.