Banquet House Attendant

Plazahotelelpaso; Moosic (Lackawanna County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Banquet House Attendant to ensure exceptional service during events. This role involves setting up and breaking down meeting rooms, maintaining cleanliness, and responding to guest requests. The ideal candidate will possess strong customer service skills and attention to detail while adhering to safety and sustainability practices. Join a dynamic team that values excellence and offers competitive wages, comprehensive benefits, and opportunities for professional development. If you are ready to make a difference in guest experiences, this position is perfect for you.

Benefits

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Qualifications

• High School diploma preferred with experience in banquet setup or customer service.
• Ability to handle heavy materials safely and maintain cleanliness.

Responsibilities

• Set up and break down meeting rooms according to guest expectations.
• Respond to guest requests and handle complaints effectively.
• Follow safety and sustainability guidelines during work.

Skills

Customer Service

Attention to Detail

Time Management

Education

High School Diploma or Equivalent

Tools

Safety Equipment

Job description

Opportunity: Banquet House Attendant

Set up, break down, and service meeting rooms in accordance with established guest service and sustainability standards.

Potential Career Path

Banquet Server – Banquet Captain – Banquet Manager

Essential Job Functions

1. Set up meeting rooms according to banquet event order forms and documents to ensure set up meets guest expectations.
2. Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms in a safe manner using proper equipment.
3. Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion.
4. Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times.
5. Respond to guest requests for service changes in room set up and assist with information requests regarding other areas of the hotel.
6. Handle guest complaints personally or if necessary seek assistance from supervisor.
7. Follow sustainability guidelines and practices related to HHM’s EarthView program.
8. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
9. Perform other duties as requested by management.

Position Requirements

1. High School diploma or equivalent preferred.
2. Previous banquet set up or customer service experience preferred.

HHM Hotels Benefits and Perks

1. Competitive wages for full time and part time opportunities.
2. Medical, Dental and Vision Health Insurance.
3. Paid Time Off.
4. 401k Company Match.
5. Daily Pay.
6. Free Basic Life Insurance.
7. 24/7 access to TELUS Health, a confidential work-life resource.
8. Travel Discounts.
9. Commuter Transit and Commuter Parking Benefits.
10. Employee Assistance and Wellness Program.
11. Educational/Professional Development.
12. Referral Bonus Program.

Work Environment and Context

1. Work schedule varies and will include working on alternate shifts, holidays and weekends.
2. Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It