Banquet Front-of-House Supervisor — Guest Experience

Paycom; New York (NY); On-site; USD 30,000 - 47,000; Full time

Job summary

Russo’s Hospitality Group is seeking a dedicated Assistant Banquet Maître d’ to support exceptional front-of-house service for weddings and corporate events. You will help manage guest flow, coordinate seating, supervise service staff, and uphold group service standards across all event phases.

With 1–3 years in hospitality, you will reinforce etiquette and presentation expectations while coordinating dining room operations and VIP experiences.

Qualifications

• 1–3 years of hospitality or banquet front-of-house experience.
• Strong communication and guest service skills.
• Professional appearance and demeanor.
• Flexible availability including evenings, weekends, and holidays.
• Ability to maintain guest-focused service standards across events.
• Assist with VIP accommodation and personalized service elements.

Responsibilities

• Welcome and assist guests with professionalism and hospitality.
• Support seating coordination and guest flow management.
• Oversee table assignments, seating arrangements, and reservation management.
• Coordinate and supervise dining room operations, including table settings and ambiance.
• Assist with pre-event inspections of room setup and service readiness.
• Lead and organize Service Orientation.
• Provide real-time operational support to banquet leadership.
• Train and mentor new staff, ensuring understanding of service standards and safety procedures.

Skills

Strong communication

Guest service

Professional presence

Team collaboration

Ambience & service standards

Job description

Russo’s Hospitality Group is seeking a dedicated Assistant Banquet Maître d’ to support exceptional front-of-house service for weddings and corporate events. You will help manage guest flow, coordinate seating, supervise service staff, and uphold group service standards across all event phases.

With 1–3 years in hospitality, you will reinforce etiquette and presentation expectations while coordinating dining room operations and VIP experiences.