Assistant Maitred

Paycom; New York (NY); On-site; USD 30,000 - 47,000; Full time

Job summary

Russo’s Hospitality Group is seeking a dedicated Assistant Banquet Maître d’ to support exceptional front-of-house service for weddings and corporate events. You will help manage guest flow, coordinate seating, supervise service staff, and uphold group service standards across all event phases.

With 1–3 years in hospitality, you will reinforce etiquette and presentation expectations while coordinating dining room operations and VIP experiences.

Qualifications

• 1–3 years of hospitality or banquet front-of-house experience.
• Strong communication and guest service skills.
• Professional appearance and demeanor.
• Flexible availability including evenings, weekends, and holidays.
• Ability to maintain guest-focused service standards across events.
• Assist with VIP accommodation and personalized service elements.

Responsibilities

• Welcome and assist guests with professionalism and hospitality.
• Support seating coordination and guest flow management.
• Oversee table assignments, seating arrangements, and reservation management.
• Coordinate and supervise dining room operations, including table settings and ambiance.
• Assist with pre-event inspections of room setup and service readiness.
• Lead and organize Service Orientation.
• Provide real-time operational support to banquet leadership.
• Train and mentor new staff, ensuring understanding of service standards and safety procedures.

Skills

Strong communication

Guest service

Professional presence

Team collaboration

Ambience & service standards

Job description

The Assistant Banquet Maître d’ supports the execution of exceptional front-of-house service for weddings, social events, and corporate functions. This role assists in coordinating guest flow, supervising service staff, and maintaining Russo’s Hospitality Group service standards throughout all phases of banquet eventEssential Duties & ResponsibilitiesEvent Support & Guest ExperienceWelcome and assist guests with professionalism and hospitalitySupport seating coordination and guest flow managementRespond promptly and courteously to guest needsAssist with VIP accommodation and personalized service elementsMaintain a polished and guest-focused banquet environmentOperational ExecutionCoordinate and supervise all aspects of dining room operations, including table settings, decorations, and overall ambianceOversee table assignments, seating arrangements, and reservation management to ensure efficient guest flowEnsure venues (Main Dining, crew mess) are set up and maintained according to company standardsSupport review and implementation of Banquet Event OrdersAssist with pre-event inspections of room setup and service readinessHelp coordinate service pacing during all phases of eventsMonitor banquet floor activity and communicate service needsSupport simultaneous and high-volume event operationsMaintain event service check in for each eventLead and organize Service OrientationTeam Support & SupervisionAssist in directing hosts and service staff during eventsReinforce service standards, etiquette, and presentation expectationsParticipate in pre-event briefings and post-event reviewsProvide real-time operational support to banquet leadershipAssist in managing restaurant staff (servers, busboys, hosts/hostesses) and monitor performance, providing feedback and addressing issuesTrain and mentor new staff, ensuring they understand service standards, protocols, and safety proceduresCompliance & Administrative SupportFollow company policies and New York hospitality service standardsDocument service concerns and communicate operational feedbackSupport onboarding and training initiatives as assignedQualifications1–3 years of hospitality or banquet front-of-house experienceStrong communication and guest service skillsAbility to perform effectively in fast-paced event environmentsProfessional appearance and demeanorFlexible availability including evenings, weekends, and holidaysCore CompetenciesGuest Experience Excellence • Team Collaboration • Professional PresenceOperational Awareness • Attention to Detail • ResponsivenessPhysical RequirementsAbility to stand and walk for extended periodsAbility to manage active banquet floor environmentsOccasional lifting to 25 lbs.