Banquet & F&B Operations Supervisor

Empire Executive Inn LLC; Village of Suffern (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay!

Team Member Hotel Discount Program

Uniforms Provided for most positions

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Crowne Plaza Suffern is seeking an experienced Banquet Supervisor to oversee banquet and restaurant staff, ensure accurate BEO execution, and maintain service standards during events. You will coordinate with culinary and banquet teams to deliver a seamless guest experience.

Responsibilities include supervising floor operations, ensuring proper setup, and managing post-event billing and paperwork. This role requires attention to detail, strong communication, and the ability to lift and stand for

Qualifications

• Able to read, speak and understand English.
• Able to lift, push, carry 20 - 40 lbs.
• Stand continuously for long periods of time.
• Communicate information and hotel services to management, staff and guests.

Responsibilities

• Check server’s and house person’s BEOs to ensure that all information is accurate.
• Check room set-up to see that BEO directions are completely followed.
• Ensure that all public areas are neat and clean.
• Contact group representatives. Explain how to make contact; if needed throughout the function.
• Ensure that any Food & Beverage items are presented and served correctly, adhering to the standards set out by the property and noting any special requests & instructions.
• Supervise the functionality of the restaurant and assist with upselling F&B items.
• Ensure that communication is constantly maintained between the Culinary Department Representative & the Banquet Team during the event, alert team members of any changes in the schedule of service, challenges or adverse comments that may arise during the service of an event.
• Compile check from the Banquet Event Order, at the end of the event or function, ensuring that the correct numbers of items/number of persons are charged for, and that the check is posted to the correct master account, present the check to the clients for signature.
• Ensure that all relevant & applicable paperwork is filled out correctly, including the Captain’s Consumption Sheets and Captain’s Report and copies distributed as required.
• Ensure that staff members return all equipment to the storage areas and that the room/area is left clean and tidy. Unconsumed Liquor & Wines should be returned to the Banquet Beverage Service Bar.
• Compile the station register and assign duties to banquet staff and supporting banquet captains, assigned to that specific event or function.
• Ensure that the name of every staff member assigned to an event or function appears on the banquet sign-in sheet, and that the staff signs the sheet, prior to leaving the event or function.
• Prepare the area or room in its entirety for a function or event, prior to the guest’s arrival.
• Recap all banquet checks at end of day and turn in to Night Audit.
• Perform other related duties as assigned or requested by Supervisors/Managers.

Skills

English proficiency reading/writing

Lifting 20-40 lbs

Stand for long periods

Communication with management/guests

Education

High school diploma or equivalent

Job description

Crowne Plaza Suffern is seeking an experienced Banquet Supervisor to oversee banquet and restaurant staff, ensure accurate BEO execution, and maintain service standards during events. You will coordinate with culinary and banquet teams to deliver a seamless guest experience.

Responsibilities include supervising floor operations, ensuring proper setup, and managing post-event billing and paperwork. This role requires attention to detail, strong communication, and the ability to lift and stand for