Banquet Experience Lead — Guest Service & Events

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Short/Long-Term Disability

401K

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement

Performance Bonus

Job summary

Concord Hospitality Enterprises in Raleigh, NC is seeking a Banquet Manager to lead event service teams and ensure exceptional guest experiences. The role focuses on coordinating banquet functions, supervising staff, and delivering high-quality service for receptions, meetings, trainings, and reunions.

The position offers full-time hours with a competitive salary range of $60,000–$65,000 and a performance-based bonus.

Responsibilities

• Provide exceptional guest service to all customers.
• Lead the team with motivation and direction and assure that all standards of quality are in place.
• Greet guests and be responsible for accommodating all guests’ needs at the attendance of an event.
• Participate in good communication with guests with questions regarding the menu.
• Deliver food and beverages from staging areas to guests as needed to assist the team
• Assist other servers during peak periods in delivering food and guest requests.
• Can train others on serving plated, and reception style meal services (training provided)
• Anticipate guest’s needs and monitor the guests’ dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Oversee Setup, execution, and clean-up for an event.
• Performs side work to prepare for upcoming events.
• Assures all service areas are always kept clean and safe.

Job description

Concord Hospitality Enterprises in Raleigh, NC is seeking a Banquet Manager to lead event service teams and ensure exceptional guest experiences. The role focuses on coordinating banquet functions, supervising staff, and delivering high-quality service for receptions, meetings, trainings, and reunions.

The position offers full-time hours with a competitive salary range of $60,000–$65,000 and a performance-based bonus.