Banquet Event Lead - Timed Service & VIP Care

B Hotels & Resorts; Fort Lauderdale (FL); Sur place; USD 30 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) retirement plan

Paid time off

Professional development

Employee discounts

Wellness programs

Flexible scheduling

Résumé du poste

Performance Hospitality Management (PHM) is seeking a Banquet Captain to lead on-the-floor events in Fort Lauderdale. You will brief and direct teams, coordinate with Culinary/Bar/AV, ensure guest satisfaction, and drive events from setup through strike per BEO timelines.

The role requires 2+ years in banquet/catering with lead experience, strong communication, and ability to read BEOs. Certifications such as Food Handler or TIPS/ServSafe are preferred, with flexibility for late-night events.

Qualifications

• 2+ years banquet/catering service with 1+ year in a lead role preferred.
• Strong knowledge of banquet service styles, wine/beer basics, and event timelines.
• Confident communicator with planners, VIPs, and internal teams; skilled at coaching and delegation.
• Able to read BEOs/diagrams; proficient with POS and basic office tools.
• Certifications (preferred): Food Handler; TIPS/ServSafe Alcohol (or obtained within 30 days).
• Professional appearance, punctuality, and reliability; flexible availability, including late nights.
• Physical requirements: stand/walk for extended periods; lift heavy items; work in fast-paced environments.

Responsabilités

• Pre-Event Leadership: Review BEOs, diagrams, and timelines; assign stations; brief the team.
• Setup & Presentation: Oversee room setup per diagrams; verify lighting, temp, and AV cues.
• Service Execution: Lead plated, buffet, and reception service; manage pacing and dietary needs.
• Bar & Compliance: Liaise with bar on service style and counts; enforce alcohol service rules.
• Guest Care & Issue Resolution: Greet hosts, anticipate needs, resolve concerns quickly.
• Team Coaching: Model standards; coach servers and bartenders on service sequence.
• Inventory & Controls: Monitor tableware and linen usage; minimize breakage; reconcile returns.
• Close & Handoffs: Direct strike and reset; ensure rooms are clean; complete reports and charge captures.
• Safety & Sanitation: Enforce food safety, hygiene, and OSHA practices.

Connaissances

Banquet service

Lead role experience

Communication with planners

Read BEOs/diagrams

POS basic

Wine & beer basics

Certifications (preferred)

Flexible scheduling

Outils

POS systems

Office tools

Description du poste

Performance Hospitality Management (PHM) is seeking a Banquet Captain to lead on-the-floor events in Fort Lauderdale. You will brief and direct teams, coordinate with Culinary/Bar/AV, ensure guest satisfaction, and drive events from setup through strike per BEO timelines.

The role requires 2+ years in banquet/catering with lead experience, strong communication, and ability to read BEOs. Certifications such as Food Handler or TIPS/ServSafe are preferred, with flexibility for late-night events.