Banquet Captain - Merrill & Houston's Steak Joint

Merrill & Houston's Steak Joint; Beloit (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group is seeking a Banquet Captain to lead service during events and act as the go-to authority when the Banquet Manager is unavailable. You will ensure high-quality food and service, coordinate staff, and uphold safety standards. We value experience in banquet settings, strong communication, and the ability to manage fast-paced environments.

This role requires 18+ years old and U.S. work authorization; opportunities for growth are available within our award-winning

Qualifications

• One year or more banquet serving work history preferred.
• Experience in hotel environment desired.
• Previous banquet service required.
• Must be 18 years or older.
• Some level of management skills desired.
• Refined verbal and written communication.
• Be able to keep up with a fast paced environment.
• Be able to carry tray to shoulder weighing up to 30 lbs without assistance.
• Stand and/or walk entire shift.
• Must be available nights and weekends.
• U.S. Work Authorization

Responsibilities

• Act as authority/go-to person in the absence of Banquet Manager.
• Provide guests with quality food and service in a friendly and knowledgeable manner.
• Set up banquet room(s) as instructed including linen and china.
• Serve food and/or beverage, ensuring consistency throughout event.
• Maintain professional appearance and positive attitude.
• Maintain clear communication between staff for event success.
• Manage linen, silverware, china, and trays post-event.

Skills

Verbal communication

Written communication

Customer service

Job description

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

As the Banquet Captain, you are responsible for effectively acting as an authority/go-to person in the absence of the Banquet Manager. To provide guests with quality food and service in a friendly and knowledgeable manner.

WHAT YOUR DAY WILL LOOK LIKE

• Possesses extensive professional knowledge and expertise in their specific function.
• Assignments and projects are in-depth and extensive in scope and complexity.
• Makes decisions within specific guidelines.
• Introduce yourself to contact person of event, make sure their requests are clear and properly executed by staff. Follow BEO requirements.
• Maintain proper uniform; clean and free of excessive wrinkles
• Set up banquet room(s) as instructed including linen and china
• Follow health and safety practices at all times
• All prep work must be completed prior to event start time
• Serve food and/or beverage; ensuring consistency throughout event
• Respond promptly to any guest request
• Set up buffets (as needed) to the standards established by the restaurant management
• Maintain a professional appearance, positive attitude and mannerism
• Maintain clear and open communication between all staff for overall event success
• During event, maintain all work areas including any side work duties for overall productivity and success of the event
• Keep tally all consumed beverages and food items and any AV equipment used for event. Ring out BEO and provide the copy to sales/catering staff for payment.
• Respect all of your co-workers and managers
• Have fun at work; leave baggage at the door; come to work with a positive attitude ready and willing to help create a fun and memorable experience for our guests
• Once banquet is complete, all linen, silverware, china and trays must be removed from space

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Requirements

WHAT IT TAKES TO SUCCEED

Experience and/or Training

• One year or more banquet serving work history preferred.
• Experience in hotel environment desired
• Previous banquet service required
• Must be 18 years or older
• Some level of management skills desired
• Refined verbal and written communication
• Be able to keep up with a fast paced environment
• Be able to carry tray to shoulder weighing up to 30 lbs without assistance
• Stand and/or walk entire shift
• Must be available nights and weekends

MANDATORY REQUIREMENT

• U.S. Work Authorization

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.