Banquet Captain: Lead High-Energy Events & Guest Experience

Millennium & Copthorne Hotels; Sunnyvale (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M

Paid Time Off

Hotel Room Discounts

Employee Assistance Program

Job summary

M Social Sunnyvale, part of Millennium Hotels & Resorts, is seeking a Banquet Captain to lead events and ensure flawless execution of banquet services. The role involves coordinating setup, staff leadership, and delivering exceptional guest experiences in a fast-paced hospitality environment.

Ideal candidates bring at least 2 years in banquet or F&B leadership, strong customer service, and the ability to manage multiple priorities while maintaining high standards of hospitality.

Qualifications

• Minimum 2 years of banquet, catering, restaurant, or hotel F&B experience.
• Banquet service standards knowledge and ability to read BEOs and room diagrams.
• Strong leadership, communication, and guest-relations skills.

Responsibilities

• Lead banquet service and ensure events follow orders, timelines and standards.
• Coordinate setup, service, and breakdown with staff and other departments.
• Maintain guest engagement, anticipate needs, and resolve issues promptly.
• Train and motivate team to deliver exceptional service.

Skills

Banquet Leadership

Staff Management

Event Coordination

Guest Service

Communication

Education

High School Diploma or GED

Tools

POS Systems

Job description

M Social Sunnyvale, part of Millennium Hotels & Resorts, is seeking a Banquet Captain to lead events and ensure flawless execution of banquet services. The role involves coordinating setup, staff leadership, and delivering exceptional guest experiences in a fast-paced hospitality environment.

Ideal candidates bring at least 2 years in banquet or F&B leadership, strong customer service, and the ability to manage multiple priorities while maintaining high standards of hospitality.