Banquet Captain - Full Time

Millennium & Copthorne Hotels; Sunnyvale (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M

Paid Time Off

Hotel Room Discounts

Employee Assistance Program

Job summary

M Social Sunnyvale, part of Millennium Hotels & Resorts, is seeking a Banquet Captain to lead events and ensure flawless execution of banquet services. The role involves coordinating setup, staff leadership, and delivering exceptional guest experiences in a fast-paced hospitality environment.

Ideal candidates bring at least 2 years in banquet or F&B leadership, strong customer service, and the ability to manage multiple priorities while maintaining high standards of hospitality.

Qualifications

• Minimum 2 years of banquet, catering, restaurant, or hotel F&B experience.
• Banquet service standards knowledge and ability to read BEOs and room diagrams.
• Strong leadership, communication, and guest-relations skills.

Responsibilities

• Lead banquet service and ensure events follow orders, timelines and standards.
• Coordinate setup, service, and breakdown with staff and other departments.
• Maintain guest engagement, anticipate needs, and resolve issues promptly.
• Train and motivate team to deliver exceptional service.

Skills

Banquet Leadership

Staff Management

Event Coordination

Guest Service

Communication

Education

High School Diploma or GED

Tools

POS Systems

Job description

Hotel Name: M Social Sunnyvale
Location: Onsite – Sunnyvale, CA
Salary Range: $24.00 Hourly

Join the Team at M Social Sunnyvale

At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

About M Social Sunnyvale

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role:

As our Banquet Captain, you will lead the execution of banquet events at M Social Sunnyvale, ensuring every function is organized, properly staffed, and delivered to the highest standards of hospitality. You will serve as a key point of contact between the banquet team, guests, event organizers, and management.

This role is ideal for an experienced hospitality professional who is confident leading a team, comfortable managing multiple priorities, and passionate about creating seamless and memorable events.

Your Impact – Events & Guest Experience

You will help bring meetings, conferences, weddings, social gatherings, and special events to life. Through strong leadership, communication, and attention to detail, you will ensure the banquet team delivers exceptional service while maintaining M Social's energetic and welcoming atmosphere.

What You'll Be Doing

Event Leadership & Execution

• Lead banquet service and ensure events are executed according to event orders, timelines, and hotel standards
• Review event details, room diagrams, menus, timelines, and special requests prior to each function
• Conduct pre-event briefings and communicate expectations to the banquet team
• Coordinate room setup, service, breakdown, and reset activities
• Monitor event timelines and make adjustments as needed
• Ensure all event spaces are properly prepared before guests arrive
• Coordinate the flow of food, beverages, and service throughout the event

Guest Experience

• Welcome guests and maintain a professional, warm, and engaging presence
• Serve as a primary point of contact for guests and event organizers during assigned functions
• Anticipate guest needs and respond promptly to requests
• Address guest concerns professionally and escalation issues to management when appropriate
• Ensure service meets or exceeds guest expectations
• Create an energetic and memorable experience that reflects the M Social brand

Team Leadership

• Lead, direct, and support banquet servers, housemen, and other event staff
• Assign stations and responsibilities based on event requirements
• Monitor team performance, appearance, service standards, and professionalism
• Coach team members and provide real‑time feedback when appropriate
• Assist with training and onboarding of new banquet employees
• Motivate the team and maintain a positive, respectful, and collaborative environment
• Communicate staffing or performance concerns to banquet management

Food & Beverage Service

• Oversee banquet food and beverage service to ensure proper timing and presentation
• Coordinate with Culinary regarding food readiness, special requests, and service timing
• Ensure buffet stations, bars, coffee breaks, and other food and beverage areas are properly maintained
• Monitor portioning, presentation, cleanliness, and replenishment
• Ensure responsible alcohol service procedures are followed
• Assist with cash handling and beverage transactions when applicable

Event Setup & Breakdown

• Inspect banquet rooms and setups prior to guest arrival
• Ensure tables, chairs, linens, place settings, staging, and equipment are arranged according to event specifications
• Coordinate with Banquet Housemen regarding room setup and breakdown
• Ensure event spaces are cleaned and restored following functionsConfirm equipment and supplies are returned to designated storage areas
• Report missing or damaged equipment to management

Communication & Coordination

• Communicate effectively with guests, event organizers, banquet management, culinary, engineering, housekeeping, and other hotel departments
• Review Banquet Event Orders (BEOs) and communicate important details to the team
• Monitor changes to event schedules, guest counts, menus, and special requests
• Coordinate with other departments to resolve operational issues quickly
• Complete required shift reports and communicate important information to management

Safety & Compliance

• Follow all hotel safety, food safety, sanitation, and health department regulations
• Ensure banquet staff follow proper sanitation and safety procedures
• Monitor event spaces for safety hazards and address concerns promptly
• Follow responsible alcohol service requirements and company policies
• Report accidents, injuries, spills, damaged equipment, and other incidents immediately
• Ensure proper handling and storage of food, beverages, equipment, and supplies

• Passion for hospitality and creating memorable guest experiences
• Strong leadership and team‑management skills
• Excellent communication and interpersonal skills
• Strong organizational and time‑management abilities
• Ability to remain calm and professional under pressure
• Strong attention to detail
• Ability to multitask and manage changing event priorities
• Professional appearance and positive attitude
• Flexibility to work evenings, weekends, holidays, and varying shifts

Technical / Role‑Specific Requirements

• Minimum 2 years of banquet, catering, restaurant, or hotel Food & Beverage experience
• Previous Banquet Captain, Lead Server, Supervisor, or similar leadership experience preferred
• Strong knowledge of banquet service standards and event operations
• Experience reading and following Banquet Event Orders (BEOs) and room diagrams
• Knowledge of food and beverage service, including plated meals, buffets, receptions, and bars
• Experience training and directing banquet service staff
• Experience with POS systems preferred
• Food Handler Card required or ability to obtain upon hire, as applicable
• Responsible Beverage Service (RBS) Certification required or ability to obtain as required by California law

Preferred Qualifications

• Previous hotel or luxury/lifestyle hospitality experience preferred
• Experience working weddings, conferences, corporate events, and social functions
• Knowledge of wine, beer, spirits, and banquet beverage service
• Experience with high‑volume events and multiple‑function operations
• Experience with event management or banquet systems is a plus
• Bilingual abilities are a plus

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift
• Frequently lift and carry up to 35 pounds
• Ability to bend, reach, stoop, push, and pull as needed
• Ability to assist with moving banquet equipment and supplies
• Ability to work in a fast‑paced environment for extended periods
• Ability to work both indoors and outdoors as required by event operations

Education

• High school diploma or equivalent preferred
• Equivalent combination of education and relevant experience will be considered

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long‑term success:

• Medical, Dental & Vision Insurance
• Company‑paid Life and AD&D Insurance
• Short‑Term and Long‑Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.