Banquet Captain - Lead Event Service & Guest Experience

HHM Hotels; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Paid time off

401k match

Daily pay

Life insurance

TELUS Health access

Travel discounts

Commuter benefits

Wellness program

Professional development

Referral bonus

Job summary

HHM Hotels is seeking a Banquet Captain to lead banquet staff during assigned functions, ensure colleagues perform to established guest service standards, and help set up banquet rooms.

You will coordinate with catering teams, serve in order, check event orders, uphold liquor controls and safety policies, and support management to deliver flawless functions. The schedule varies and includes holidays and weekends.

Qualifications

• High School diploma or equivalent preferred.
• Previous banquet experience required.

Responsibilities

• Check Banquet Staff’s Event Orders to ensure accuracy.
• Set up banquet room as instructed and ensure directions are followed.
• Serve food and/or beverages in order and to supervisor expectations.
• Replenish beverages and food items as necessary and check guest satisfaction.
• Act as point of contact for group representatives when management is not present.
• Communicate Event Order changes to catering or convention services and affected departments.
• Coordinate with banquet colleagues on set-ups, changes and time schedules for all functions.
• Inspect banquet areas at end of function and ensure equipment is returned and areas are clean.
• Abide by all state, federal and corporate liquor regulations.
• Assist management to ensure proper liquor controls are in use.
• Practice safe work habits and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

Previous banquet experience

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a Banquet Captain to lead banquet staff during assigned functions, ensure colleagues perform to established guest service standards, and help set up banquet rooms.

You will coordinate with catering teams, serve in order, check event orders, uphold liquor controls and safety policies, and support management to deliver flawless functions. The schedule varies and includes holidays and weekends.