Banquet Houseman - Part Time (Shifts Vary)

Oaklawn Racing Casino Resort; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Racing Casino Resort is seeking a Houseman to support event setup and banquet operations. You will set up tables, chairs, linens, and stock bars while delivering impeccable guest service during events.

Responsibilities include assisting team members, maintaining cleanliness, and adhering to established policies to ensure a smooth guest experience at Oaklawn's venues.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED preferred.
• Previous guest service experience preferred.
• Must be able to perform the physical job duties of all Food & Beverage team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

• Set up tables, chairs, and linens for events.
• Stock bars with glassware and clean bars before and after events.
• Provide impeccable guest service in accordance with company standards.
• Cooperate with team members and guests, maintaining a positive attitude.
• Follow Oaklawn Racing Casino Resort procedures and policies.
• Maintain dining room cleanliness before and after events.

Skills

Customer service

Communication

Conflict resolution

Teamwork

Education

High School Diploma or GED

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.The Houseman is responsible for setting up various equipment prior to a special event/banquet. This includes server and bartender functions.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.Maintains strict confidentiality in all departmental and company matters.Provides impeccable guest service to all guestsSets up tables and puts on table clothsSets up chairsCleans the dining room before and after eventsStocks bars with glasswareCleans the bar before and after eventsCooperates and communicates with all team members and the guests with respect, projecting a positive attitude.Assists other team members and departments to contribute to the best overall performance of the department and hotel.Follows established procedures and policies of the Oaklawn Racing Casino Resort.QUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.High School Diploma or GED preferred.Previous guest service experience preferred.Must be able to perform the physical job duties of all Food & Beverage team members.Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.CERTIFICATES, LICENSES, REGISTRATIONSEmployee must be able to qualify for licenses and permits required by federal, state and local regulations.OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.