Banquet Captain

Rit Inn And Conference Center; West Henrietta (NY); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Competitive compensation package

Full benefits package

Flexible scheduling

Extensive training and advancement opportunities

Free employee parking

Job summary

The RIT Inn And Conference Center, located in West Henrietta, New York, is seeking a Banquet Captain. This key role involves supervising banquet service staff, ensuring service excellence, and maintaining the highest standards during events.

With a commitment to professional growth, the position offers opportunities for training and flexible scheduling. Ideal candidates will thrive in a fast-paced environment and demonstrate strong leadership and customer service skills.

The pay range for this position is $17 - $18 per hour, and the company provides a competitive benefits package.

Qualifications

• Experience in a supervisory role within the hospitality industry.
• Strong customer service skills and the ability to manage a team.
• Knowledge of food service and event management.

Responsibilities

• Supervise and train service staff for banquet events.
• Ensure high standards of service and cleanliness.
• Coordinate event details with management.

Skills

Supervisory skills

Customer service orientation

Training and mentoring

Food safety knowledge

Job description

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees.

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable rate.

Why should you work at the RIT Inn & Conference Center?

• Competitive compensation package
• Full benefits package
• Flexible scheduling
• Extensive training and opportunities to advance
• Free employee parking

The Banquet Captain is the banquets team leader and operational assistant to the Banquet Manager and Director of Food and Beverage. The Banquet Captain is a working supervisor directly responsible for the training, supervision, and support of the banquets service staff and for the smooth execution of each banquet event. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment.

SPECIFIC RESPONSIBILITIES

• Provide pleasant and professional services to all hotel guests.
• Set standards of excellence for all associates by use of the hotel's operating standards.
• Direct, train, and mentor all service staff members in proper set-up, service, and clean-up procedures for all banquet events.
• Assist in coordinating the details of each event with appropriate management and staff.
• Facilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.
• Check all fixtures, equipment, and room conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies.
• Ensure the cleanliness of the banquets facilities and surrounding public areas.
• Properly set-up all dining tables, service stations and bars.
• Ensure that all foods are served at the proper temperatures
• Supervise food and liquor service to group functions
• Provide timely, efficient, enthusiastic, friendly, and unobtrusive food and beverage service.
• Break down, clean-up, and safely store all equipment following each event.
• Properly maintain all work equipment, tools, and supplies.
• Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy.
• Stopping liquor service may be necessary due to overindulgence or under age.

This position pay range is $17 - $18 per hour.