Banquet Captain

Quality Inn and Conference Center; West Henrietta (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits package

Flexible scheduling

Extensive training and opportunities

Free employee parking

Job summary

The RIT Inn & Conference Center in Rochester, New York is seeking a Banquet Captain to lead the banquets service staff and ensure smooth event execution. You will train staff, coordinate with management, and uphold hotel operating standards while delivering friendly, professional service.

Competitive compensation and a full benefits package accompany a flexible schedule and opportunities for professional growth within a premier hotel environment.

Qualifications

• Provide pleasant and professional services to hotel guests.
• Direct, train, and mentor service staff in proper setup, service, and cleanup for banquet events.
• Coordinate event details with management and staff.
• Ensure on-going communication and collaboration to achieve high levels of cooperation and service.

Responsibilities

• Provide pleasant and professional services to all hotel guests.
• Set standards of excellence for all associates by use of the hotel's operating standards.
• Direct, train, and mentor all service staff members in proper set-up, service, and clean-up procedures for all banquet events.
• Assist in coordinating the details of each event with appropriate management and staff.
• Facilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.
• Check all fixtures, equipment, and room conditions for proper operation, settings, and maintenance; report deficiencies.
• Ensure the cleanliness of the banquets facilities and surrounding public areas.
• Properly set-up all dining tables, service stations and bars.
• Ensure that all foods are served at the proper temperatures.
• Supervise food and liquor service to group functions.
• Provide timely, efficient, enthusiastic, friendly, and unobtrusive food and beverage service.
• Break down, clean-up, and safely store all equipment following each event.
• Properly maintain all work equipment, tools, and supplies.
• Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy.
• Stopping liquor service may be necessary due to overindulgence or underage.

Job description

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees.

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable rate.

Why should you work at the RIT Inn & Conference Center?

• Competitive compensation package
• Full benefits package
• Flexible scheduling
• Extensive training and opportunities to advance
• Free employee parking

The Banquet Captain is the banquets team leader and operational assistant to the Banquet Manager and Director of Food and Beverage. The Banquet Captain is a working supervisor directly responsible for the training, supervision, and support of the banquets service staff and for the smooth execution of each banquet event. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment.

Specific Responsibilities

• Provide pleasant and professional services to all hotel guests.
• Set standards of excellence for all associates by use of the hotel's operating standards.
• Direct, train, and mentor all service staff members in proper set-up, service, and clean-up procedures for all banquet events.
• Assist in coordinating the details of each event with appropriate management and staff.
• Facilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.
• Check all fixtures, equipment, and room conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies.
• Ensure the cleanliness of the banquets facilities and surrounding public areas.
• Properly set-up all dining tables, service stations and bars.
• Ensure that all foods are served at the proper temperatures
• Supervise food and liquor service to group functions
• Provide timely, efficient, enthusiastic, friendly, and unobtrusive food and beverage service.
• Break down, clean-up, and safely store all equipment following each event.
• Properly maintain all work equipment, tools, and supplies.
• Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy.
• Stopping liquor service may be necessary due to overindulgence or underage.

This position pay range is $17 - $18 per hour.