Server - Full Time

Quality Inn and Conference Center; West Henrietta (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Free employee parking

Job summary

RIT Inn & Conference Center in Rochester, NY, is hiring a server to handle all aspects of food and beverage service for restaurant, lobby bar, and banquet facilities. The role emphasizes guest satisfaction, up-selling, and timely service in a fast-paced environment.

Previous food & beverage experience is required; TIPS or Servsafe certifications are a plus. Open availability including weekends is required for this position.

Qualifications

• Previous food & beverage experience required.
• TIPS or Servsafe certifications a plus, but not required.
• Open availability including weekends.

Responsibilities

• Provide pleasant and professional services to all hotel guests.
• Provide timely, efficient, enthusiastic, friendly, and unobtrusive food and beverage service.
• Stock and set-up all coolers, shelving, dining tables, service stations, and bar.
• Demonstrate knowledge of all menu items and up-selling abilities.
• Deliver food items to guest tables.
• Bus tables and follow up with guest satisfaction on the service floor.
• Deliver room service and execute tray pick-up.
• Maintain cleanliness of food and beverage facilities and surrounding areas.
• Respond to guest requests with sensitivity and immediacy.
• Comply with all policies and procedures.

Skills

Customer service

Communication

Hospitality

Tools

Cash handling

Job description

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees.

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable rate.

Why should you work at the RIT Inn & Conference Center?

• Competitive compensation package
• Full benefits package
• Flexible scheduling
• Extensive training and opportunities to advance
• Free employee parking

The server is responsible for all aspects of proper food and beverage service for all outlets including the restaurant, lobby bar and banquet facilities. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment.

Specific Responsibilities

• Provide pleasant and professional services to all hotel guests.
• Provide timely, efficient, enthusiastic, friendly, and unobtrusive food and beverage service.
• Properly stock and set-up all coolers, shelving, dining tables, service stations, and bar.
• Demonstrate knowledge of all menu items and up-selling abilities.
• Deliver food items to guest tables.
• Bus tables and follow up with guest satisfaction on the service floor.
• Deliver room service and execute tray pick-up.
• Break down, clean-up, and safely store all food and beverage items
• Ensure that all foods are correct per order, served at the proper temperatures and to the correct guest.
• Assist other staff should they fall behind.
• Approach the guest and inquire about food, service, etc.
• Stopping liquor service may be necessary due to overindulgence or under age.
• Demonstrate knowledge of wines paired with food, beverage specials, proper liquor pouring, and beer offerings.
• Ensure that all paperwork is filled out completely and accurately (Checklists, Room Charge Tracking Forms, Cash out Sheets, etc.)
• Assist in waste tracking procedures.
• Maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.
• Assist in maintaining the overall cleanliness of the food and beverage facilities and surrounding public areas.
• Assist in checking all fixtures, equipment, and room conditions (coolers, lights, heating/cooling, furniture, etc.) for proper operation, settings, and maintenance. Report deficiencies.
• Properly maintain all work equipment, tools, and supplies.
• Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy.
• Comply with all department, hotel, and company policies and procedures.
• Perform any task not outlined above that the associate has the ability to perform.

Previous food & beverage experience required. TIPS or Servsafe certifications a plus, but not required. Open availability is required including weekends.

Salary

The Salary for this position is $16 - $16.50 per hour.