Banquet Captain

Lm Services Corporation Group; St. Louis (MO); On-site; USD 38,000 - 60,000; Full time

Job summary

Lm Services Corporation Group seeks an experienced banquet supervisor at Hilton St Louis at the Ballpark in St. Louis, MO. This role focuses on delivering high-volume banquet service, coordinating setup, and ensuring guest satisfaction.

You will train staff, monitor performance, and collaborate with kitchen, beverage, and engineering teams to execute events flawlessly while adhering to health and safety standards. Strong English communication and calm demeanor required.

Qualifications

• 3 years of experience in a high-volume banquet setting.
• Ability to read, listen and communicate effectively in English.
• Knowledge of room setup and equipment used in meeting rooms.
• Experience training staff and conducting meetings.

Responsibilities

• Serve food and beverage items and bus dishes as courses finish.
• Train banquet staff, conduct roll calls and monthly meetings, monitor performance and define action plans.
• Supervise setup of function rooms and inspect for cleanliness and inventory.
• Coordinate with kitchen, service, beverage, convention services and engineering teams to ensure timely execution of events and adherence to standards.
• Oversee clean up and storage of equipment after events.

Skills

Banquet operations

Staff training

Customer service

English communication

Conflict resolution

Multitasking

Food & beverage service

Job description

Job Details

Job Location: Hilton St Louis at the Ballpark - St Louis, MO

Salary Range: Undisclosed

Essential Functions

• Serve food and/or beverage items. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
• Train all banquet staff to include conducting roll call and monthly meetings and illustrating the proper techniques for different types of service. Monitor staff performance. Define performance requirements and develop action plans for achieving goals.
• Supervise the set up of function rooms to include placement of linens, silver, china and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory and set up.
• Verbally communicate, in a calm, positive demeanor, during the course of the functions with the kitchen, service, beverage, convention services and engineering staffs, as well as the guest host to ensure timely execution of events, quality of service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.
• Supervise clean up of function rooms and proper breakdown and storage of equipment.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

• Performs general cleaning tasks using standard hotel cleaning products.
• Make sure employees are adhering to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
• Other duties as assigned, including: assisting security with disorderly guests and reporting any suspicious persons or activity immediately

Knowledge, Skills, and Abilities

• Ability to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Knowledge of various types of equipment and set up styles used in the meeting rooms.
• Ability to operate beverage equipment.
• Hearing and visual ability to observe and detect signs of emergency situations.

: 3 years of experience in a high volume banquet setting.